Director, Renewal Management

Strategic Leadership:

• Define and execute a global renewals strategy.
• Build scalable renewal processes that improve efficiency.
• Lead quarterly planning and long-term initiatives.

Team & Performance Management:

• Lead, mentor, and develop a high-performing global renewals organization.
• Establish clear KPIs and performance expectations.
• Partner with Operations and Talent teams on hiring.

Customer Retention & Expansion:

• Own the full renewal motion for contracts.
• Partner with Sales, Customer Success, and others to resolve blockers.
• Drive price increases and expansion identification.

Forecasting, Reporting & Analytics:

• Deliver accurate renewal forecasts and executive reporting.
• Analyze churn and expansion by segment.
• Develop dashboards to improve renewal predictability.