About The Role:

Own the full lifecycle of customer renewals, from early outreach through contract execution
Lead commercial renewal conversations, including pricing discussions, contract terms, and negotiations
Identify and pursue upsell and expansion opportunities during renewal cycles

What You'll Be Doing:

Maintain accurate renewal forecasts and surface at-risk accounts early
Partner closely with Developer Success on account health and retention strategy
Collaborate with Sales on expansion opportunities and deal strategy

What We're Looking For:

Experience working in a B2B SaaS environment
Comfort negotiating pricing and contract terms with customers
Understanding of SaaS metrics such as ARR, churn, and net revenue retention

Knock

Knock helps products communicate with their users in a more thoughtful way. They are a remote-first Series A startup of 20+ employees that believe in the power of great software.

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