Lead the strategy, evolution, and performance of the member engagement ecosystem, driving growth in customer lifetime value (LTV).
Wild Alaskan Company aims to accelerate the transition to sustainable food systems by fostering relationships between people, wild seafood, and the planet. They deliver wild-caught, sustainable seafood to households across the United States in a fully-remote, fast-paced, and fun working environment.
Set the strategic roadmap and quarterly OKRs for lifecycle marketing, impacting retention and revenue.
Own multi-step flows and campaigns like onboarding, replenishment, VIP treatment, and churn prevention.
Translate data into actionable insights and strategies that deliver strong business outcomes and inform forecasting.
Pendulum is improving physical and mental health by restoring and enhancing the human microbiome. Their medical probiotics have transformed the consumer probiotics market, and they earned a spot on Forbes Magazine’s exclusive “The Next Billion Dollar Startups” list.
Own the guest acquisition strategy for the Olo Network.
Activate guests already with Olo Accounts as a recurring source of incremental orders.
Create a lifecycle program that turns first-time orderers into repeat Olo Network guests.
Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions. They help brands increase orders, streamline operations, and improve the guest experience. With over 800 restaurant brands, they value innovation, technology's positive impact, and inclusivity.
Own Mixlab’s lifecycle marketing program end-to-end, including strategy, journey architecture, build, QA and ongoing optimization.
Write, design and produce B2C email and SMS campaigns across OTC promotions, refill moments, product launches, seasonal campaigns and one-off consumer initiatives.
Track and report on lifecycle KPIs on a regular cadence, including journey performance, campaign results and contribution to retention metrics.
Mixlab is a fast-growing veterinary pharmacy. Their mission is to provide exceptional care for animals and those who care for them through personalized products and exceptional experiences. They are currently scaling their pet parent audience, and investing in the infrastructure to turn new customers into loyal, long-term ones.
Lead the marketing operations and technology function, setting the standard for how campaigns are built and optimized across our client base.
Own HubSpot (CRM, marketing, sales, reporting) end-to-end and build agile, repeatable processes for setting up customer journeys.
Hire, coach, and develop the marketing operations team, including managers and freelance resources.
linqd powers growth for some of the biggest names in the building products industry, helping them connect with more customers and expand market share. They are a 100% virtual organization built on relationships, accountability, and performance.
Design and implement CRM architecture improvements, including custom objects and automation, to increase efficiency across Growth and Customer Success organizations.
Define systems integration roadmaps and own contract lifecycle management, scaling operations from off-season to high-volume peak-season contracting.
Build forecasting infrastructure, manage dashboards, and extend CRM architecture to support post-sale customer success operations and reporting.
Pearl Health empowers primary care providers, health systems, and physician-led networks to succeed in value-based care with technology, financial tools, and expert services. The company, founded in 2020 and backed by premier investors, partners with thousands of providers across 44 states.
Define lifecycle strategy across prospect, onboarding, engagement, retention, and winback
Own and optimize channel strategy across email, sms, chatbots, direct mailers, and in-app push notifications.
Define messaging framework and narrative strategy that guides channel copy
Winona is a telemedicine company providing HRT for women in menopause. They've built technology in-house, including an EHR and patient portal, and have two compounding pharmacies and physicians providing care via a vertically integrated business model.
Work directly with customers to design engagement frameworks and connect subscription data to CRM platforms.
Provide input to Product and Engineering on how integrations and data payloads need to evolve.
Codify successful strategies into scalable assets like onboarding sequence templates and churn prevention playbooks.
RevenueCat removes the headaches of building and scaling in‑app subscriptions and is the default monetization platform for mobile. They are a remote‑first crew of 120+, spread across 25 countries, and guided by values: Customer Obsession, Always Be Shipping, Own It, and Balance.
Architect premium engagement strategy, owning vision, design, and execution of engagement initiatives.
Drive the event blueprint, leading the strategic agenda and delivery for customer immersion experiences.
Unify cross-functional ecosystems, bridging self-starting teams into a cohesive experience for customers.
Hirevue transforms how organizations discover, engage, and hire talent with its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers.
Own campaign strategy across prospect and customer lifecycle.
Develop campaign concepts, write copy, and build creative from brief to send.
Design and maintain a testing agenda driving documented learnings and change.
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are trusted by millions of educators and families every day and are backed by top investors. The team is passionate, talented, and customer-focused and embodies its Leadership Principles in work and culture.
Own gross and net revenue retention across ChowNow's restaurant base.
Lead and develop a team of managers and individual contributors.
Design and deploy cross-sell and upsell plays mapped to ChowNow's product suite.
ChowNow is a leading player in off-premise restaurant technology. Their platform helps owners focus on serving great food by offering solutions across the entire digital dining experience, helping process $1B+ in gross food sales while saving their partners over $700M in third-party commission fees.
Own and optimize the email, SMS, and outbound automation lifecycle to move leads from interest to action.
Design and manage outbound automation campaigns, focusing on targeting, scripts, and conversion rates.
Partner across functions to optimize the full conversion funnel, including landing pages and lead forms, and build performance dashboards.
Sage Haus is a nationwide placement service dedicated exclusively to matching house managers with busy households. It is a bootstrapped company with a remote team of 35, placing house managers, family assistants, and meal-prep chefs with hundreds of families every month across the US and Canada, and it values initiative and ownership in its tight-knit culture.
Leads the global renewals organization responsible for driving customer retention and recurring revenue growth.
Owns the end-to-end renewal lifecycle and partners cross-functionally to ensure operational excellence.
Improves renewal predictability, reduces churn and risk, and drives expansion opportunities.
Conga aligns commercial operations so companies run as connected, smarter businesses. More than 10,000 customers worldwide, including over 50% of the Fortune 100, trust Conga when commercial complexity is high and global impact is on the line. The Conga Way forms the foundation of our vibrant culture.
Own and evolve the multi-year roadmap for the CDP, identity resolution, data unification, and metadata layer.
Serve as product owner for data capabilities within the Martech CoE, IT, and GTM stakeholders.
Drive expansion of the enterprise identity graph, including matching logic, deterministic/probabilistic models, and cross-channel stitching.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. They offer an intelligent cloud-based platform that connects people, systems, and processes to help organizations work smarter and faster.
Strategically orchestrate the end-to-end journey for complex key account customers globally.
Partner with Marketing, Sales, and Product Management to ensure CX strategy supports objectives and product launches.
Ensure all customer touchpoints comply with global healthcare regulations and cGMP.
LGC delivers Science for a Safer World through research and impactful disease diagnosis. They foster an environment that encourages scientific advancement, cultivating passion for discoveries and role development.
Build strategic, trust-based relationships with key customer stakeholders.
Hire, mentor, and scale a team of Customer Success Managers.
Design and implement scalable operational frameworks and SOPs.
Vanilla is an AI-powered estate advisory platform transforming how wealth is transferred across generations by unifying scenario modeling, client visualization, and document creation. They are a startup distributed across the U.S. with a mix of fully remote and hybrid roles, with a team that embraces flexibility while staying closely connected.
Own website strategy and roadmap, ensuring Cresta.com evolves alongside the growth of the business and marketing organization.
Spearhead the website CRO strategy, designing and running a continuous testing and experimentation program to improve conversion rates across key pages and user journeys, turning more visitors into MQLs and pipeline.
Manage web intake and prioritization, managing 5+ new weekly requests across stakeholders and maintaining a clear, transparent backlog and delivery plan.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence. Cresta has raised more than $270 million from the world’s leading investors.