Director, Account Management
Benefits
Unlimited PTO
About the Position:
- Accountable for the activation and adoption of new products.
- Build the playbooks, team structure, and operating cadence needed to scale Account Management.
- Bring the strategic vision to set the direction.
Responsibilities:
- Drive measurable lifts in product adoption and value realization in partnership with Marketing, Product, and Lifecycle teams.
- Surface the top systemic drivers of churn and downgrade to the executive team.
- Partner closely with Sales, Marketing, Product, Finance, and Billing to align on customer lifecycle ownership.
You Should Have:
- Proven ownership of NRR and GRR in a SaaS or subscription business.
- Strong forecasting discipline.
- Strong cross-functional leadership.
ChowNow
ChowNow is a leading player in off-premise restaurant technology. Their platform helps owners focus on serving great food by offering solutions across the entire digital dining experience, helping process $1B+ in gross food sales while saving their partners over $700M in third-party commission fees.