Responsible for IOA Benefits Account Management activities under Producer direction, including client service and communication, team leadership, and implementation of client benefits administrative processes. Manages an assigned book of business, delivers outstanding service, anticipates client needs, and identifies sales opportunities. Directs daily activities of Account Coordinator(s) and manages new business setup and renewals.
Responsible for the strategic oversight, retention, and growth of assigned client accounts, you will demonstrate the value of Carenet’s Communication Solutions, ensuring clients are supported with services that align with their business goals. As the primary point of contact throughout the client lifecycle, you are accountable for issue resolution, satisfaction, and overall success. This role requires a strategic, proactive mindset and the ability to foster trusted client partnerships.
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Conduct client research, prepare submissions, negotiate coverages, and present proposals. Maintain agency management systems and carrier/vendor platforms.
You will be responsible for producing new and incremental sales and revenue growth within the assigned territory of customers, and for the retention of key customer relationships while selling the full line of Brightspeed's products and services to prospective customers. Responsibilities include driving growth through new logo acquisition, selling products/services via telephone/web conference, qualifying leads, and providing superior service.
Deliver digital promotional marketing campaigns for agency pharmaceutical clients. This entry level account role is designed for learning the craft of client relationship management and is responsible for day-to-day tasks and project documentation. Collaborate with multiple teams within the agency as well as outside vendor partners to deliver work that exceeds client expectations.
As a Customer Success Manager, you will be responsible for processing leads and supporting customers in the South Eastern Europe market. Your tasks include administrative activities as well as direct contact with customers in Serbian and/or Croatian. You will check incoming inquiries from interested customers regarding their potential. You generate leads, qualify them and process them further. You answer questions from interested parties and proactively support the support of new customers and identify up- and cross-selling opportunities.
This position manages the client services team providing tactical and strategic leadership. The Group Account Supervisor works directly with the client to ensure goals and objectives are being met and takes ownership of the campaign process from inception to completion. Supervises the client services team on a day to day basis.