QAD is seeking a dynamic and strategic Senior Director of Renewals to lead our global renewals organization. This role will own the development and execution of the renewal strategy to ensure high customer retention, revenue optimization, and operational excellence. The ideal candidate has deep experience in SaaS, a proven track record in leading high-performing renewals or account management teams, and a strong understanding of customer lifecycle and commercial levers.
Manage the renewal process for our security software products, ensuring high customer retention rates and working with our broader Go To Market team to foster long-term relationships with our clients. The ideal candidate will have a well-rounded background in sales, customer success, and/or account management, with specific experience in managing customer renewals and a passion for delivering exceptional service. This role involves strategic renewal ownership, retention strategy execution, and commercial negotiation.
Develop and manage strategic relationships with key clients, overseeing Feedonomics and BigCommerce (B2C and B2B) clients to drive expansion and renewals. Responsibilities include strategic planning, client engagement, developing proposals, and collaborating with internal teams to ensure seamless execution and high customer satisfaction. This role focuses exclusively on existing accounts.
Looking for a Senior Strategic Customer Success Manager who will bring a proactive, growth-oriented mindset, deep cross-functional collaboration skills, and the ability to deliver long-term impact to customers. You will report to the Manager, Customer Success and will be responsible for owning a portfolio of our most complex, highest-value accounts, driving adoption, retention, and expansion, and serving as a strategic advisor to executive-level stakeholders.