The Senior Strategic Customer Programs Manager will design and lead high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management. This role involves designing and executing scalable customer programs, leading internal change management efforts, and building customer marketing initiatives. The manager will also manage cross-functional projects, create program documentation, and identify opportunities to improve customer experiences.
As a Customer Success Manager, you will partner with Velocity & Emerging Enterprise Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions. You will use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude and provide expertise to help customers derive valuable insights from our highly technical product.
Play a pivotal role in safeguarding Amplitude's customer base by proactively analyzing health signals, collaborating across go-to-market teams, and executing preemptive strategies that drive renewal success for the Velocity Segment. The role is a blend of scaled Customer Success and light touch technical consulting, designed to support customers at risk and ensure they realize lasting value from our platform.
The Renewals Specialist will be responsible for managing the renewals process for our security software products, ensuring high customer retention rates and working with the broader go-to-market (GTM) organization to foster long-term relationships with our clients. The ideal candidate will have a background in sales, customer success, or account management.