Drive customer adoption and reduce churn through digital-led journeys and personalized communications.
Monitor customer health metrics and usage trends to predict behavior and engage proactively.
Partner with cross-functional teams to build success plays and scalable digital content.

What You'll Bring:

Strong communication and relationship-building skills to connect with customers virtually.
Analytical mindset with experience leveraging data to inform engagement strategies.
At least one year in Customer Success or customer service, with SaaS experience a plus.

Why You'll Love It:

Remote-first culture with flexible work arrangements and co-working spaces available.
Supportive team with ongoing feedback, professional mastery allowance, and wellness benefits.
Opportunities to accelerate your career in an award-winning workplace.

Loopio

Loopio provides a response management platform that helps teams win in their response management efforts, such as RFPs and questionnaires. It is a remote-first, award-winning workplace with a global team across Canada, the US, India, and the UK, known for its supportive culture and employee development.

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