Manager, Customer Success (Scaled & Digital)
Benefits
Unlimited PTO
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About the Role:
- We are looking for a Manager, Customer Success to lead our scaled customer segment and digital engagement strategy.
- You will manage a team of CSMs and own proactive 1:many programs that drive adoption and value.
What You'll Do:
- Lead, coach, and develop the scaled Customer Success team, setting clear expectations and accountability.
- Own digital programs like office hours, town halls, and targeted campaigns to engage customers at scale.
- Track program impact and partner with cross-functional teams to improve retention and growth.
Who You Are:
- You have at least 5 years of customer success experience with 3+ years in leadership.
- You are proficient with Salesforce, HubSpot, or another CRM and have built scaled digital programs.
What We Offer:
- Unlimited PTO, medical/dental/vision coverage, 401k matching, and parental leave.
- Remote work stipend and a mission-driven culture focused on growth.
Radicle Health
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company fosters a culture of meaningful work, genuine care, and professional growth, where employees are free to show up as their full selves.