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Role Overview:
- Lead digital CS programs for mid-market, owning onboarding to renewal.
- Act as strategist and operator, defining architecture and daily operations.
Key Responsibilities:
- Drive adoption through lifecycle programs and campaigns.
- Protect GRR with automated interventions and CSM partnership.
- Use AI and automation to scale personalization.
Qualifications:
- 5-10 years in Customer Success or Digital CS.
- Experience with CRM, automation, and program building.
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