Digital Customer Marketing Manager
Remote regions
USBenefits
Unlimited PTO
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About the Job:
- This role builds the digital backbone of Customer Success, creating automated touchpoints that let CSMs focus on high-impact accounts.
- You'll partner with Product Marketing, CSMs, RevOps, and Support to drive churn reduction and account growth.
What You'll Do:
- Design and improve digital lifecycle programs across onboarding, activation, adoption, and renewal readiness.
- Own customer messaging and positioning for lifecycle emails, in-app guidance, and playbooks.
- Run A/B tests and report on key metrics like time-to-value and adoption rates.
What You've Done:
- Spent 4–7 years in Product Marketing, Lifecycle Marketing, or Digital Customer Success at a SaaS company.
- Owned messaging and copy for lifecycle campaigns, not just managed the send calendar.
- Built automated, segmented campaigns that moved adoption or retention metrics.
Why Join Tapcheck:
- Mission-driven work giving workers financial flexibility without payday loans.
- Flexible PTO, 10 paid holidays, comprehensive health coverage, and 401(k) match.
- A team that values humility, grit, and raising the bar every day.
Tapcheck
Tapcheck is a digital platform offering on-demand pay access to employees, helping them avoid high-interest payday loans. The team is passionate about financial wellness and operates with a culture of humility, grit, and continuous improvement.