Design and launch digital Customer Success programs across the employer lifecycle, including automated onboarding, activation, and renewal campaigns.
Build customer health scoring models and dashboards to track engagement, adoption, and program ROI for a B2B2C model.
Own customer inquiries and escalations for tech-touch accounts, establishing triage paths and feeding insights back into program improvements.
Tapcheck is a digital platform offering on-demand pay access to earned wages, helping employees relieve financial stress without high-interest loans. The team is passionate about improving financial wellness and values humility, grit, and continuous improvement in a collaborative environment.
Own the execution and optimization of lifecycle marketing programs across email and other channels.
Build audience segments based on behavior, lifecycle stage, and engagement to deliver targeted campaigns.
Analyze campaign performance and run A/B tests to improve messaging, segmentation, and conversion.
Runway builds AI to simulate the world through merging art and science. The team consists of creative, open-minded, caring, and ambitious people determined to change the world.
Design, launch, and improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal.
Develop targeted campaigns that help customers move from trial to meaningful product adoption.
Use customer signals and data to identify friction points and create timely interventions.
1Password is a cybersecurity company that provides enterprise password management and Unified Access Management to help businesses securely adopt SaaS and AI tools. With over 180,000 business customers and $400M in ARR, the company has a fast-paced, dynamic culture focused on innovation and customer trust.
Owns strategy and execution for customer retention, expansion, adoption, and lifecycle engagement across the installed base.
Builds signal-driven customer marketing engine using product usage, account health, and lifecycle milestones.
Leads a lean, high-impact team and collaborates with Customer Success, Product, and Demand Generation.
ConnectWise is a global software company that provides a suite of tools for technology solution providers to manage their businesses and automate service delivery. With over 3,000 colleagues and over 45,000 partners, the company fosters an inclusive, positive culture that values diverse perspectives.
Build and scale a new customer lifecycle marketing function for consumption-based offerings, driving product adoption and engagement.
Collaborate with Marketing, Customer Success, Sales, Product, and Revenue Operations to turn customer insights into measurable business outcomes.
Establish experimentation processes, testing frameworks, and executive-level reporting on consumption revenue and product utilization.
Jobgether is a job platform that uses AI-powered matching to connect candidates with hiring companies. As a partner company, they manage applications and next steps for client roles, emphasizing inclusivity and equal employment opportunity.
Own the product experience for the self-serve journey, from signup through activation and upgrade.
Find and resolve friction points using data, experimentation, and customer insight.
Define and track success metrics for activation, retention, and monetization.
Customer.io helps over 9,000 companies send automated, behavior-driven messages across email, push, in-app, and SMS. We are a remote-first, async-friendly team that values empathy, transparency, and a bias for experimentation.
Manage lifecycle campaigns from strategy to analysis, including segmentation, flow design, and reporting.
Own the customer journey map and design A/B testing programs for engagement and revenue optimization.
Collaborate across marketing teams, communicate results to stakeholders, and ensure flawless campaign execution.
Willow is a telehealth company specializing in personalized, responsible cosmetic weight loss care, combining medical expertise with a patient-centered approach. They are a diverse, global team with a fun and casual work environment.
Drive incremental revenue from existing customer base by marketing new product releases and services to high-potential accounts.
Partner with Customer Success and Account Management teams to turn customer insights into targeted, revenue-generating campaigns.
Build customer marketing campaigns for new product launches and create reusable assets that CSMs and AMs can activate on demand.
DoiT is a global technology company that helps cloud-driven organizations drive business growth through cloud intelligence. They serve over 4,000 customers and foster a remote-first culture with a focus on entrepreneurial growth and professional development.
Build and own a sophisticated lifecycle marketing engine that moves prospective students from inquiry through enrollment and beyond.
Drive measurable improvements in conversion rates across inquiry-to-application and application-to-enrollment stages.
Lead segmentation, personalization, and experimentation using behavioral, demographic, and funnel-stage data.
Our partner is a mission-driven education organization focused on accessible, affordable, and high-quality online education. They offer a remote-first, inclusive, and supportive workplace culture centered on belonging, diversity, professional development, and employee well-being.
Define and own the company-wide Customer Success strategy across the entire customer lifecycle.
Build and lead the Account Management function from near-scratch to drive retention and expansion.
Coach and develop a team of managers while partnering cross-functionally with Product, Engineering, and Sales.
Tapcheck is a digital platform offering on-demand pay access to employees, available at no cost to employers. The team is passionate about improving financial wellness and operates with values of humility, grit, and continuous improvement.
Own the end-to-end Lifecycle strategy across email, SMS, and call scripting to drive customer engagement and conversion.
Build sophisticated segmentation and personalization strategies using behavior, lead source, and lifecycle stage.
Lead a high-performing team, partner cross-functionally, and ensure compliance and operational excellence.
Caribou is a fintech company that helps Americans refinance auto loans to save money, pairing them with community banks and credit unions. It is backed by major investors like QED Investors and Goldman Sachs, and led by industry leaders from technology, automotive, and finance.
Architect and own the full consumer lifecycle roadmap from pre-purchase to post-purchase and clinical journeys.
Lead lifecycle go-to-market for new program launches, owning the full communications plan.
Build and operate automated flows in Braze across email, SMS, push, and in-app channels.
Maven Clinic is the world's largest virtual clinic for women and families, making healthcare work for all. They partner with over 2,300 employers and health plans, have raised over $425 million, and are recognized as a TIME100 Most Influential Company and Fortune Best Place to Work.
Own segmentation strategy and audience builds for email, MMS, push, and lifecycle campaigns.
Deploy and QA CRM communications ensuring accuracy, compliance, and optimal performance.
Support loyalty program relaunch and optimize lifecycle journeys for customer growth.
TerrAscend is a cannabis company operating in the US and Canada. They focus on customer engagement and retention through marketing programs, with a size and culture that values cross-functional collaboration.
Own the customer life cycle post-sales, ensuring satisfaction and adoption for a book of business.
Manage renewals for 400+ customers, including pricing negotiations.
Partner with Sales to drive expansion and cross-sell opportunities.
Superhuman is an AI productivity platform that integrates with over 1 million applications and websites to help people eliminate busywork. Founded in 2009, the company empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions worldwide.
Manage a portfolio of customers through scaled engagement programs to drive adoption, retention, and expansion.
Lead onboarding and ongoing success, coaching champions and facilitating training sessions.
Use data and customer health insights to prioritize high-value activities, reduce churn, and identify upsell opportunities.
They are a fast-growing global software organization providing customer success and operational solutions. Their culture emphasizes continuous improvement, ownership, trust, and personal development.
Plan and execute the promotional calendar across email and SMS in partnership with teams.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member.
Own channel strategy and end-to-end campaign execution across email, push, and on-platform channels.
Build and optimize email campaigns in HubSpot and push campaigns using Reddit's first-party tools.
Partner with lifecycle strategists, Product, Engineering, and Data Science to bring community growth strategies to market.
Reddit is a community of communities built on shared interests, passion, and trust. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet's largest sources of information and an equal opportunity employer.
Design and execute structured A/B and multivariate tests across email, SMS, and in-app channels to improve lifecycle KPIs like no-show rates and retention.
Analyze funnel performance, diagnose segment-level variation, and translate findings into data-backed improvements.
Partner with Data, Engineering, and Operations to integrate AI and machine learning signals into lifecycle triggers and journeys.
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. It is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and over two million patient visits, driven by a mission to solve complex problems with compassion and innovation.