Source Job

• Build and manage retention and expansion marketing programs across the post-sale partner lifecycle.
• Develop scalable, product-specific lifecycle journeys from welcome to renewal readiness.
• Use customer health, product usage, and intent signals to identify relevant partner cohorts.

ConnectWise is a global software company that provides community-driven software solutions to technology solution providers, helping over 45,000 partners manage their businesses. With over 3,000 colleagues worldwide, the company fosters an inclusive and positive culture that values unique contributions and encourages innovation.

• Develop and execute customer marketing programs that drive onboarding, adoption, retention, and expansion.
• Build and optimize automated customer journeys across digital channels to increase feature adoption and customer value.
• Lead a team of two marketers and collaborate cross-functionally to deliver integrated customer programs.

Absorb Software is a remote-first company providing a cloud-based learning management system (LMS) for organizations worldwide. They foster a culture of genuine care, continual learning, and diversity, with a focus on employee growth and inclusion.

• You will own customer and field marketing, including sales enablement, event execution, and reference programs.
• You will partner with Customer Success and Sales to drive expansion pipeline and retention.
• You will build proof through case studies and advocacy to support deals.

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With over 400 employees and 30,000 customers, it is a tech-forward company focused on accelerating speed to care.

• Act as the primary regional point of contact for customer marketing, partnering daily with Field Marketing, Sales, and Customer Success to deliver programs.
• Localize and execute global customer marketing initiatives in-region, including user groups, customer stories, speaker placements, and advisory boards.
• Drive commercial outcomes by tying every event and program to expansion pipeline, reference creation, and executive champion activation.

Smartsheet empowers teams to manage work and scale solutions, now uniting human teams with AI agents to automate tasks and uncover insights. As a tech company with a human story, it fosters an inclusive culture where diverse perspectives drive impact.

• Provide email marketing strategy and best practices to customers.
• Nurture and onboard customers, ensuring they get the most out of Hive's features.
• Play a key role in gathering customer feedback to influence the product roadmap.

Hive is an industry-leading marketing platform that helps event marketers connect with fans and drive revenue. They are a remote-first team spread across Canada and the US, building a product and culture that values clarity, ownership, and real customer impact.

• Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
• Develop strategic account plans and build strong customer relationships to ensure success.
• Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.

Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.

• Drive scalable engagement across a large portfolio of SMB customers through email campaigns and automation.
• Analyze account data to generate insights and prioritize actions for customer health and retention.
• Collaborate cross-functionally with Product, Sales, Marketing, and Support to drive customer value.

Fleetworthy offers a complete technology suite for fleet readiness, including safety, compliance, toll management, and weigh station bypass. Trusted by 75% of top North American fleets, the company supports millions of vehicles and fosters a diverse, inclusive culture.

• Drive customer adoption, retention, and expansion through scalable and data-driven Customer Success programs.
• Manage a portfolio of accounts from onboarding to ongoing success, ensuring customer objectives are achieved.
• Leverage customer success platforms, CRM data, and scaled engagement strategies to proactively manage customer health.

The company provides a customer success platform and operates with a global, remote-first team. They value collaboration, continuous improvement, ownership, and customer impact.

• Develop and execute go-to-market campaigns with channel partners including distributors, MSPs, resellers, and GSIs to drive pipeline and revenue.
• Serve as marketing point of contact for assigned partners, supporting partner enablement and ensuring leads are tracked and routed correctly.
• Report on campaign performance across marketing and revenue metrics, using data to refine future partner campaigns.

We are a global technology company that helps cloud-driven organizations leverage the cloud for business growth and innovation, combining data, technology, and human expertise. We serve over 4,000 customers worldwide and have a global remote team that values entrepreneurship, flexibility, and professional development.

• Design, launch, and improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal.
• Develop targeted campaigns that help customers move from trial to meaningful product adoption.
• Use customer signals and data to identify friction points and create timely interventions.

1Password is a cybersecurity company that provides enterprise password management and Unified Access Management to help businesses securely adopt SaaS and AI tools. With over 180,000 business customers and $400M in ARR, the company has a fast-paced, dynamic culture focused on innovation and customer trust.

• Design and launch digital Customer Success programs across the employer lifecycle, including automated onboarding, activation, and renewal campaigns.
• Build customer health scoring models and dashboards to track engagement, adoption, and program ROI for a B2B2C model.
• Own customer inquiries and escalations for tech-touch accounts, establishing triage paths and feeding insights back into program improvements.

Tapcheck is a digital platform offering on-demand pay access to earned wages, helping employees relieve financial stress without high-interest loans. The team is passionate about improving financial wellness and values humility, grit, and continuous improvement in a collaborative environment.

• Own customer marketing strategy, building proof points and case studies.
• Build advocacy programs like Jump Club and a Customer Advisory Board.
• Formalize the reference program and partner with CS for lifecycle expansion.

Jump provides an AI assistant that helps financial advisors automate client meeting cycles and workflows, turning data into compliant outputs. They lead their category in market share and customer satisfaction, with a culture of high velocity, world-class execution, and direct, kind communication.

• Lead the planning and execution of high-impact, multi-channel marketing campaigns to accelerate brand awareness and revenue growth. - Drive cross-functional collaboration across Marketing, Sales, Product, and leadership to deliver integrated campaigns. - Analyze campaign metrics and optimize marketing spend to maximize profitability and pipeline growth.

We unlock transportation networks that move you, enabling smart, fast, safe communities through our advanced traffic AI. We are driven by a winning mindset, unity, continuous growth, and customer-centricity as a team.

• Manage a large portfolio of SMB customers, focusing on retention and product adoption.
• Build and maintain strong customer relationships, acting as the main point of contact.
• Drive customer satisfaction and growth by leveraging AI tools and usage analytics.

Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform for accounting professionals. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work certification and Fortune's Best Small Workplaces list.

• Manage a portfolio of customers through scaled engagement programs to drive adoption, retention, and expansion.
• Lead onboarding and ongoing success, coaching champions and facilitating training sessions.
• Use data and customer health insights to prioritize high-value activities, reduce churn, and identify upsell opportunities.

They are a fast-growing global software organization providing customer success and operational solutions. Their culture emphasizes continuous improvement, ownership, trust, and personal development.

• Develop and execute lifecycle marketing strategies to drive customer retention, expansion, and upsell opportunities.
• Partner with Sales, Customer Success, and Product teams to align marketing programs with revenue goals.
• Build and manage full-funnel campaigns across multiple channels to improve customer engagement and adoption.

The partner company is a technology firm in the insurance industry. They offer a remote-first environment with a collaborative culture focused on growth and innovation.

• Develop and execute customer advocacy programs to showcase success across product lines.
• Manage customer stories through events, media, and digital assets like case studies and videos.
• Support strategic accounts with integrated marketing campaigns to drive awareness and adoption.

Veeva Systems is a mission-driven industry cloud pioneer helping life sciences companies accelerate therapy delivery. The company surpassed $3B in revenue and is a public benefit corporation committed to balancing interests of customers, employees, society, and investors.

• Own the full post-sale lifecycle for commercial accounts, including onboarding, adoption, renewal, and expansion.
• Monitor account health and usage signals to proactively surface risk and growth opportunities.
• Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey.

Tavily builds the search engine for AI agents, connecting LLMs to high-quality web content for RAG and real-time reasoning. The company works with innovative AI teams from startups to large enterprises, fostering a fast-moving, collaborative culture.

• Design and operate a scaled digital-first customer engagement program that drives product adoption and retention.
• Own the digital customer journey from onboarding through renewal, creating scalable plays and campaigns.
• Monitor adoption, engagement, and retention metrics, translating data into actionable recommendations.

ServiceNow provides an AI platform for business reinvention, automating workflows for 85% of the Fortune 500. They are building an AI-native culture where technology and talent are unstoppable together.

• Build multi-channel campaign strategies to drive new prospects and expansion opportunities.
• Own webinar program development and execution for various industries and awareness stages.
• Collaborate with sales, marketing, partner, and product teams to ensure continuous feedback and improvement.

Krow provides next generation professional services automation (PSA) built on the Salesforce platform. The company offers a unified solution for services teams to transform client delivery and drive customer success.