Regional Customer Marketing Manager

What you'll do:

• Act as the primary regional point of contact for all customer marketing activity, partnering daily with Field Marketing, Sales, and Customer Success.
• Localize and deliver central Customer Marketing programs in-region, including in-person User Groups, customer stories, speaker requests, and Regional Advisory Boards.
• Build and maintain a regional pipeline of reference-able customers and advocates, feeding the central reference program and enabling real-time pulls for Sales and ABM.

What you bring:

• 3–5 years in B2B SaaS marketing with hands-on experience in customer marketing, advocacy, or a closely related discipline.
• Proven track record running customer programs in-region with measurable commercial impact, and a self-starter approach to balancing multiple projects.
• Strong cross-functional skills to build trust with Sales leaders, CSMs, and senior stakeholders, plus excellent storytelling instincts.

Why this role matters:

• Customer Marketing is the engine of social proof at Smartsheet, and this regional role connects central strategy with customers, sellers, and CSMs to drive pipeline and retention.
• You will own a region, build deep customer relationships, and shape how Smartsheet's AI story is told through customer voices.
• The role offers the opportunity to deliver measurable commercial impact while working in a fast-paced, collaborative environment.