Lead and support a regional team of Customer Success Managers in post-sales customer engagement, including strategic account planning, relationship-building, and executive engagement.
Continuously improve the customer journey by identifying opportunities to simplify processes and increase adoption.
Monitor customer health, adoption, risks, and engagement trends, ensuring proactive action to protect retention and growth.

Sales Excellence:

Drive post-sales commercial performance by equipping CSMs to understand customer business goals and translate value into expansion strategies.
Ensure CSMs proactively identify growth opportunities, reduce churn risk, and support value-based renewals.
Coach CSMs in commercial negotiations, including contract renewals, price increases, and upsells, with a bias toward expansion.

Customer Advocacy:

Act as the voice of the customer, translating feedback and market insights into recommendations for senior leadership.
Champion advocacy programs that highlight customer value and strengthen loyalty.
Partner with Marketing, Sales, and Customer Success to support reference opportunities and executive engagement.

G-P

G-P provides a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly and efficiently. The company is a diverse, remote-first team with a culture that fosters innovation and values every contribution.

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