Customer Success Manager

Customer Strategy and Relationships:

• Build trusted relationships through proactive engagement and understanding of customer goals.
• Serve as a strategic advisor by conducting business assessments and recommending solutions.
• Engage stakeholders at multiple levels to identify risks and opportunities.

Customer Outcomes and Value:

• Develop customer success plans with clear goals and milestones.
• Monitor adoption, health, and progress toward outcomes.
• Demonstrate ROI through value storytelling and business reviews.

Renewals and Account Growth:

• Own the full renewal lifecycle from planning to closing.
• Navigate pricing, negotiation, and contracting.
• Identify cross-sell and upsell opportunities.

Cross-Functional Execution:

• Collaborate with Sales, Product, Support, and Services.
• Manage multiple accounts and competing priorities.
• Share customer insights to improve products and services.