Acts as the focal point of information between staff, students, and parents. Responsible for all incoming calls – new clients, existing clients, or taking messages. Assists in developing relations with existing clients. Reports all staff, client, vendor, and subcontractor issues to Directors. Develops, implements, follows, and perfects office systems and procedures.
Provide direct support to GE Appliances Owners with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners.
PDI Technologies is seeking exceptional software customer support to add to our team. Support Consultants provide high-touch customer service on escalated issues and support to customers experiencing software issues. They assist with issue resolution, identify and resolve issues, document work, and escalate appropriately. Support Consultants also work closely with SMEs and Software Engineers to create knowledgebase content.