Source Job

• Build and maintain client relationships, serving as the primary point of contact for daily operations and ensuring retention through exceptional service.
• Uncover client needs, manage KPIs, and collaborate with product teams to deliver solutions and drive customer satisfaction.
• Travel 10-25% for client sites and events, and lead product demonstrations to grow opportunities within the market.

HHAeXchange is the leading technology platform for home and community-based care, providing an end-to-end homecare solution for aging and disabled individuals. Founded in 2008, the company has passionate employees focused on transforming healthcare by connecting patients, providers, managed care organizations, and states.

• Build and expand client relationships across all levels, including C-Suite, to drive value and adoption.
• Develop joint success plans with shared metrics and facilitate Executive Business Reviews.
• Collaborate cross-functionally to maximize retention, growth, and act as a Trusted Advisor.

PointClickCare is a leading health tech company focused on helping providers deliver exceptional care. As a founder-led, privately held firm, it serves over 30,000 provider organizations and is recognized as one of Canada's Most Admired Corporate Cultures.

• Achieve 95%+ logo retention and 90%+ CSAT through proactive client management.
• Own client relationships end-to-end, anticipating needs and driving renewals.
• Guide clients through complex products, connecting features to business outcomes.

Meadow is a modern payments platform for higher education, simplifying the student financial experience and transforming the $600 billion industry. As a highly ambitious startup, Meadow seeks passionate individuals to empower students and strengthen economic mobility.

• Serve as the primary client contact and trusted advisor, managing relationships and ensuring client success with Cotiviti's PPM/CV products.
• Coordinate cross-functional teams to execute client strategic plans, monitor program performance, and identify growth opportunities.
• Manage operational implementation of client payment policy decisions and provide training to optimize program performance.

Cotiviti is a healthcare analytics company specializing in payment integrity and cost verification solutions. The company fosters a collaborative culture and values client success, with a focus on innovation and data-driven insights.

• Develop and maintain long-term business relationships with clients by understanding their priorities and ensuring they get value from the software.
• Onboard and train customers on new features, monitor utilization, and identify upsell and expansion opportunities.
• Adapt quickly to changes, possess strong relationship building skills, and provide reports to management on client development.

Surglogs is an award-winning software solution that digitizes and streamlines regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. They are a quickly growing team looking for ambitious and passionate individuals to join their movement.

• Serve as main point of contact for largest clients, focusing on retention and growth.
• Analyze customer objectives and integrate them into sales approaches and product suggestions.
• Attend industry events and partner with internal teams to align client strategies.

Relias helps healthcare organizations improve clinical and financial outcomes by elevating team performance. With over 11,000 clients and 7,000+ online courses, the company offers a flexible work environment and impactful mission.

• Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
• Collaborate with internal departments to achieve customer success and maintain productive software use.
• Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.

Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.

• Manage client requests and provide timely, results-based customer service.
• Act as a liaison between clients and internal teams for project management and resolution.
• Track KPIs like satisfaction and retention while supporting cross-functional collaboration.

Enumerate provides a platform for community association management, helping clients manage financials and operations. The company is a growing tech firm with a focus on customer success and partnership.

• Serve as the primary point of contact and trusted advisor for client operational representatives, building strong relationships.
• Coordinate cross-functional teams to manage client initiatives and ensure alignment with business objectives.
• Monitor program performance, analyze data, and provide recommendations to improve outcomes.

They provide healthcare operational solutions and client management services. The company fosters a collaborative, client-focused environment with cross-functional teams.

• Serve as the primary point of contact for enterprise clients, managing relationships and growth opportunities.
• Identify and execute cross-selling and up-selling strategies to meet revenue targets.
• Collaborate with internal teams to ensure successful client onboarding and feedback integration.

RxVantage connects healthcare providers with life science experts and resources to improve patient care. We are a small company with a proven product, a strong mission, and a passionate team.

• Serve as key support contact for providers, resolving inquiries and maintaining positive relationships.
• Manage provider listings, procedure additions/deletions, and customer requests following established processes.
• Monitor customer activity, identify improvement opportunities, and provide guidance on Marketplace tools.

Tendo is a mission-driven company building software to improve the care journey for patients, clinicians, and caregivers. It is a fast-growing company with a diverse team and hubs in several US cities, fostering a culture of innovation and collaboration.

• Primary owner of customer relationships and account strategy, acting as a trusted advisor while developing multi-stakeholder connections.
• Accountable for customer retention, subscription renewals, and conducting quarterly business reviews to drive satisfaction.
• Partner cross-functionally with Product, Marketing, and Engineering to manage customer issue escalation and identify cross-sell and up-sell opportunities.

Onit is redefining legal operations with an AI-driven platform that streamlines enterprise legal management and contract lifecycle processes. The company is a team of innovators focused on using AI to help legal departments become faster and more strategic, with a culture that values bold thinking and complex problem-solving.

• Serve as primary relationship owner for pharmaceutical clients, ensuring program delivery and retention.
• Act as strategic advisor to identify operational strategies and drive measurable value.
• Collaborate with cross-functional teams to align business objectives and improve client outcomes.

The company is a healthcare-focused partner organization specializing in pharmaceutical solutions and client success services. It operates in a fast-paced, remote-first environment with a collaborative culture.

• Maintain positive client health scores and NPS while managing relationships throughout customer lifecycles.
• Proactively engage with assigned book of business, driving adoption and optimization of system best practices.
• Partner with cross-functional teams including Account Managers, Professional Services, and Support to drive expansion opportunities and address customer concerns.

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, the company has been recognized as one of the best places to work over 10 times, with a culture centered around impact, inclusion, and flexibility.

• Manage a portfolio of high-value customer accounts and own renewals and expansion opportunities.
• Conduct regular business reviews and success planning sessions to drive product adoption and mitigate churn.
• Partner cross-functionally with Sales, Product, Support, and Implementation to deliver an exceptional customer experience.

Visual Matrix is building the hospitality technology platform of choice, helping hotels maximize revenue, improve operations, and deliver exceptional guest experiences. Their culture is customer-centric, collaborative, and entrepreneurial, with a focus on moving quickly and empowering people to make an impact.

• Support executive business reviews and account follow-through for enterprise customers, preparing materials and tracking action items.
• Draft professional customer communications and maintain stakeholder maps to ensure seamless account management.
• Maintain account health records in HubSpot and assist with process improvements to streamline team operations.

Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers, and have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients.

• Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
• Lead customer onboarding and platform implementations to reduce time-to-value.
• Identify upsell opportunities and manage contract renewals to support growth.

We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.

• Manage enterprise client accounts to drive customer satisfaction, retention, and growth.
• Collaborate cross-functionally with sales, product, and leadership teams to deliver customer value.
• Ensure seamless experiences across all stages of the customer journey.

Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. With $40M in Series B funding and a team doubling in 2026, we are headquartered in Seattle and building a fun, inclusive culture.

• Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
• Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
• Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.

Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.

• Manage a portfolio of strategic clients to ensure they achieve measurable business outcomes through cloud-based solutions.
• Serve as the primary point of contact and trusted advisor, driving adoption, satisfaction, retention, and account growth.
• Collaborate across technical, delivery, and business teams to solve challenges and create long-term value.

This position is listed on behalf of a partner company that specializes in cloud-based solutions and managed services. They are a growing organization fostering innovation, ownership, and customer impact within a collaborative environment.