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Key Accountabilities:
- Maintain positive client health scores and NPS.
- Manage relationships throughout customer lifecycles.
- Proactively engage with book of business and meet KPI targets.
Desired Skills and Experience:
- Understanding of Customer Success metrics.
- Strong relationship building and conflict resolution.
- Effective communication and project management.
Additional Preferred Experience:
- Experience with CentralReach or other EMR/EHR systems.
- Knowledge of healthcare compliance and HIPAA.
- Familiarity with ABA or certification as RBT or BCBA.
Benefits and Culture:
- Competitive compensation and comprehensive health benefits.
- Generous PTO and 401(k) matching.
- Paid parental leave and wellness programs.
CentralReach
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, the company has been recognized as one of the best places to work over 10 times, with a culture centered around impact, inclusion, and flexibility.