Resolve customer care and deal with escalations coming from customer cases or customer facing teams from Granicus. Coordinate effort and response, identify systems and procedures issues and drive positive action for change and resolution on behalf of Granicus customers. Provide enhanced support to Government Experience Cloud Services customers.
Job listings
$40,000–$40,000
USD/year
Responsible for resolving service escalations, billing disputes, and payment concerns with empathy, urgency, and professionalism, ensuring Nerdy retains customer trust and satisfaction. You will be empowered to make sound decisions that carefully balance delivering excellent customer experiences with achieving sustainable business outcomes.