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What You'll Do:
- Manage the most complex, sensitive, and high-exposure traveler cases as the bridge between C-suite leadership and Service Operations.
- Conduct deep-dive investigations, exercise authorized policy exceptions, and coordinate custom solutions within approved financial thresholds.
- Guide and mentor Escalation Resolution Specialists on case prioritization and advanced de-escalation techniques.
Preferred Qualifications:
- 5+ years in customer experience or operations, with at least 2-3 years managing executive, legal, or regulatory escalations.
- Bachelor's degree in Business Administration, Communications, Legal Studies, or equivalent practical experience.
- Proven mastery of advanced conflict-resolution techniques and multi-channel service delivery.
What We Offer:
- Competitive compensation packages with base salary and annual bonuses.
- Remote-friendly collaboration with flexible scheduling and work-life balance.
- Comprehensive benefits including travel perks, tuition assistance, donation matching, and health coverage.
Tripadvisor
Tripadvisor is a global travel platform that connects people with experiences worth sharing, aiming to be the world's most trusted source for travel and experiences. The company operates a portfolio of travel brands including Viator and TheFork, with a culture centered on traveler-first values, agile execution, and collaborative success.