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The Role:
- Resolve escalated customer complaints per policy and regulatory requirements.
- Support frontline teams to improve first-point resolution.
You Will:
- Manage multiple cases and identify complaint trends.
- Partner with leadership to meet SLAs and quality goals.
You Have:
- 2-3 years customer service with escalations experience.
- FCA-regulated financial services background.
- Strong communication and analytical skills.
Block
Block is a technology company that builds products to increase access to the global economy, with brands like Square, Cash App, and Afterpay. It is a large publicly traded company that values inclusion and economic empowerment across all teams.