Client Escalation Specialist

About the Role:

• The Client Escalation Specialist manages priority customer cases that require additional attention, sound judgment, and effective problem solving.
• You will communicate directly with customers, identify appropriate solutions, and take ownership of concerns from initial contact through resolution.

Responsibilities:

• Manage and resolve escalated customer inquiries and service concerns professionally.
• De-escalate sensitive situations while maintaining a positive customer experience.
• Coordinate with internal teams and keep accurate records and case documentation.

Qualifications:

• Previous experience in customer service, client support, account management, or a related role.
• Strong written and verbal communication skills with excellent problem solving and attention to detail.
• Comfortable working with CRM, ticketing, or customer support systems.