Similar Jobs
See allClient Escalation Specialist
Melita Group
Customer Service
Escalation Management
Communication
Customer Advocacy Associate II
Affirm
US
Customer Service
Communication
Problem Solving
Senior Customer Experience Specialist
Quince
US
Customer Service
Communication
Cross-functional Collaboration
Customer Success Specialist II
Clever Real Estate
US
Customer Support
Escalation Management
CRM
Customer Service Representative - Live Call
Rosabella
Global
Customer Service
Phone Communication
Time Management
About You:
- Prior experience in customer resolutions or complaints handling.
- Confidence in decision-making under pressure and ability to work autonomously.
- High attention to detail and a passion for first-class customer service.
The Role:
- Work closely with customers to provide resolutions including case management and service repairs.
- Always put the customer’s interest first and build strong rapport.
- Champion the customer voice and pride yourself on customer satisfaction.
What You’ll Do:
- Ensure positive customer outcomes for escalations and service requests.
- Listen with empathy and acknowledge customer concerns.
- Adhere to KPIs defined by leadership to meet expectations.
Culture:
- Creative, fast-moving, and exciting environment during transformational change.
- Customers are at the heart of everything we do.
- Equal opportunities employer with a 100-year legacy and global growth plans.
Domestic & General
Domestic & General is a trusted provider of aftercare for domestic appliances, serving over 16 million customers. The company is undergoing a transformational change with a creative, fast-moving culture that puts customers at the heart.