Customer Service Representative - Live Call

Key Responsibilities:

• Handle inbound and outbound customer calls, resolving order, product, billing, and shipping questions in real time.
• Escalate complex or sensitive cases to leadership promptly and with clear context.
• Maintain accurate, complete case notes and records in Richpanel for every interaction.

Qualifications:

• Prior customer service experience, ideally phone-based or call center experience.
• Reliable backup device and internet connection, plus a working camera and quality headset.
• Ability to work one of two assigned shifts: 6:00 AM-2:00 PM ET or 2:00 PM-10:00 PM ET.

What We Value:

• Output-focused: We prioritize and reward results.
• Accountability: Team members own their decisions, mistakes, and outcomes.
• Thirst for Knowledge: We learn continuously from data, customers, and each other.