Manage large amounts of inbound calls in a timely manner following communication scripts.
Identify customer needs, clarify information, research, and provide solutions or alternatives while upselling products when possible.
Remain positive and professional in all customer interactions, with flexibility to cross train as requested.
Five Star Call Centers provides customer service solutions for clients by handling telephone inquiries. They are a diverse employer committed to hiring the best people, with values of professionalism and EOE compliance.
Handle inbound customer calls and provide timely, professional responses across multiple channels.
Manage customer inquiries through Zendesk and maintain accurate support records.
Conduct outbound follow-ups to ensure customer engagement and satisfaction.
Scale Army Careers is a staffing company that hires contractors for technology clients. They are a growing organization with a focus on remote work and contractor roles.
Process internal and external customer inquiries via phone, email, and other channels, resolving issues and ensuring order accuracy.
Collaborate with sales, freight, and order management teams to de-escalate conflicts and provide timely solutions.
Maintain a proactive, problem-solving mindset in a fast-paced remote environment, multitasking across calls, emails, and meetings.
Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.
Assist customers with product, shipping, billing, and order inquiries.
Research and resolve concerns using multiple systems and root cause analysis.
Meet contact center performance metrics to ensure customer satisfaction.
Golden Customer Care provides customer service for health, wellness, beauty, and pet brands. We offer a supportive culture with benefits like no-cost insurance, employee stock ownership, and room for growth.
Serve as the first point of contact for customer inquiries across email and chat, delivering fast, friendly, and on-brand responses.
Resolve order issues including shipping delays, returns, exchanges, and product concerns with empathy and urgency.
Maintain deep product knowledge across the full Fair Harbor assortment to confidently answer sizing, fit, and material questions.
Fair Harbor is a Certified B Corp brand that repurposes recycled bottles into sustainable, year-round essentials inspired by coastal living. The company has repurposed over 37 million recycled bottles and fosters a laid-back, environmentally conscious culture.
Respond to incoming calls, emails, and inquiries professionally and promptly.
Review and qualify incoming inquiries, gather project details, and coordinate calls with appropriate team members.
Maintain accurate records of inquiries, communications, and follow-up activities.
Bitarchitects is a premier architecture, engineering, and construction firm headquartered in Washington, D.C., known for driving innovation in the built environment. They offer fully integrated services covering every phase of a project, from design through execution, and pride themselves on being a dynamic and fast-growing company.
Deliver exceptional customer service to consumers and retail partners through phone, email, and other channels, ensuring a 'WOW' experience.
Accurately process orders, resolve routine issues, and escalate complex concerns to specialized support teams.
Maintain strong product knowledge and document all interactions within CRM systems, collaborating with cross-functional partners.
Red Wing Shoe Company is a global footwear company with 2,300 employees worldwide, maintaining a close-knit family atmosphere. They focus on employee engagement and culture, guided by values of living their values, honoring brands, inspiring people, centering on customers, and preserving long-term success.
Provide exceptional inbound phone support to Copart Members throughout their membership lifecycle.
Resolve customer inquiries with a focus on first-call resolution and maintain professional communication.
Utilize company resources to gather information and offer solutions, meeting customer needs efficiently.
Copart is a technology leader and premier global online vehicle auction platform, connecting sellers to over 750,000 buyers in 190+ countries. With over 200 facilities worldwide, Copart fosters a diverse and inclusive culture where employees are encouraged to innovate and contribute meaningfully.
Serve as the primary point of contact for customers via phone, resolving issues and guiding solutions.
Accurately document interactions and collaborate with departments to ensure positive experiences.
Exceed satisfaction goals with strong communication and problem-solving skills.
InteLogix is a trusted leader in providing innovative human capital solutions and exceptional services. With 19 global centers, they help 23 million people and their families simplify work and life, driven by teamwork and excellence.
Manage the daily queue of comments, tasks, and emails from key accounts, ensuring first response within 2 business hours and resolution within 24-48 hours.
Triage and resolve inbound tickets including record status, document delivery, billing, and how-to inquiries without escalation.
Recognize and escalate technical issues to the appropriate owner, and keep customers updated throughout the resolution process.
We are building the modern platform for medical record retrieval using AI, making it faster and more accurate. We are a well-funded, rapidly growing startup with a small team, doubling month over month.
Communicate with members via phone and email, providing empathetic support and solutions.
Accurately document interactions and collaborate with the team to share best practices.
Handle a high volume of inbound calls with a solution mindset and people-focused approach.
Achieve is a leading digital personal finance company helping people move from struggling to thriving with personalized financial solutions. We have over 3,000 employees in mostly hybrid and remote roles across the United States, with a culture focused on empathy and inclusion.
Ensure positive customer outcomes for escalations, complaints, service repairs, and product replacements.
Be the voice of the customer by listening with empathy and acknowledging concerns.
Adhere to KPIs to meet departmental expectations and customer satisfaction goals.
Domestic & General is a trusted provider of aftercare for domestic appliances, serving over 16 million customers. The company is undergoing a transformational change with a creative, fast-moving culture that puts customers at the heart.
Resolve customer inquiries, complaints, and basic technical issues with professionalism and empathy.
Process order entries, changes, warranty requests, and document cases in the CRM system.
Collaborate with Supply Chain and Sales teams to resolve discrepancies and meet performance targets.
Anovia is a trusted support partner specializing in workflow, technical support, and multilingual services for Fortune 500 companies. With over 200 professionals globally, the company fosters a close-knit technical team focused on system reliability and continuous improvement.
Act as the first point of contact for customers via Phone, Email, and Chat, resolving issues and optimizing experiences.
Utilize technology tools and participate in training to support daily tasks and educate customers on products.
Complete documentation and manage customer data accurately, escalating issues as needed.
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children. We offer meaningful work, constant learning, and a community guided by core values that promote inclusion and innovation.
Handle inbound and outbound calls in a call center environment while providing excellent customer service.
Assist clients with account access issues, including password resets and ID reactivation.
Escalate unresolved issues to higher-level support and document all troubleshooting steps.
Kreative Technologies provides customer support and technology services to clients and government personnel. The company is an equal opportunity employer committed to a diverse and inclusive workplace.
Assist customers with their needs and resolve inquiries via phone, chat, and email.
Document technical issues and maintain detailed interaction records for future reference.
Proactively resolve concerns to drive satisfaction and foster long-term loyalty.
Qualfon helps people pursue their total vocation and create career opportunities. It is a values-driven organization with programs like Qualfon University and free access to learning platforms, supporting employees' growth.
Provide friendly, professional, and timely support to customers via phone.
Use proprietary technology to connect customers with service providers.
Assess customer needs, build rapport, and deliver tailored solutions.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company with a diverse and passionate community, committed to inclusivity and collaboration.
Schedule customer appointments for collision repair and estimates following Standard Operating Procedures.
Professionally manage high-volume inbound and outbound customer communications with empathy and precision.
Support rental reservations and tows while resolving inquiries and multitasking across systems.
Crash Champions is the largest founder-led multi-shop operator of high-quality collision repair service in the U.S., with more than 650 locations across 38 states. Founded in 1999, the company champions a People First culture focused on superior service and supporting team members.