Customer Experience Associate - Bilingual

Crash Champions

Remote regions

US

Salary range

$16–$19/hr

Benefits

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Responsibilities:

  • Schedule collision repair and estimate appointments while following SOPs.
  • Handle high-volume inbound and outbound customer interactions with empathy.
  • Assist with rental and tow scheduling, resolve concerns, and multitask across systems.

Schedule and Compensation:

  • Monday–Friday, 10:30 AM–7:00 PM CST with rotating Saturdays.
  • $18.00/hour plus performance-based bonuses up to $400/month.
  • Fully remote role requiring a quiet workspace and reliable high-speed internet.

Qualifications:

  • High school diploma or GED and at least one year of call center experience.
  • Fluent in Spanish and English with strong communication and multitasking skills.

Crash Champions

Crash Champions is the largest founder-led multi-shop operator of high-quality collision repair service in the U.S., with more than 650 locations across 38 states. Founded in 1999, the company champions a People First culture focused on superior service and supporting team members.

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