Bilingual Spanish/English Customer Experts

Overview:

• You will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence.
• Utilize a suite of web-based tools to efficiently resolve inquiries and ensure a seamless and positive customer experience.

Responsibilities:

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues, escalating when necessary.

Qualifications:

• Bilingual Spanish/English with 6 months customer service experience minimum.
• Over 18 years of age, ability to type 25 wpm, and High School Graduate or GED.
• Comfortable with desktop computer systems and Windows operating systems, with 6 months sales experience preferred.