Bilingual Spanish Customer Support Specialist - Remote (Allen, TX)

About Experian:

• Experian is a global data and technology company powering opportunities for people and businesses.
• We have 22,500 employees across 32 countries and are a FTSE 100 company.
• We are committed to diversity, equity, and inclusion, and have a people-first culture.

Role Overview:

• As a Bilingual Spanish Customer Support Specialist, you will be the first point of contact for consumers seeking assistance with credit services.
• You will work remotely from the Allen, TX area, providing top-notch customer service and technical support.
• You will report to a Customer Care Supervisor and help consumers achieve their financial goals.

What You'll Do:

• Handle inbound calls to assist with credit-related memberships, services, and product offerings, advocating for solutions to improve creditworthiness.
• Educate consumers on credit bureau processes and guide them on requesting corrections to their credit reports.
• Identify customer needs, provide support, and escalate complex issues to the appropriate functional area.

Qualifications:

• You are bilingual in English and Spanish, with at least one year of customer service experience.
• You have a High School Diploma or GED and are comfortable using a computer.
• You must pass background checks, credit check, and drug screen, and live within 45-60 minutes of the Allen, TX office.