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Responsibilities:
- Handle 35-50 inbound phone calls per day, documenting customer interactions.
- Provide Tier 1 technical support for biometrics kiosks and collections.
- Submit technical support requests to higher tiers as needed.
Qualifications:
- Must be a US citizen living in the US for at least 3 of the last 5 years.
- High school diploma or equivalent required; 1-3 years of customer service experience preferred.
- Experience with Zendesk or Salesforce a plus; prior technical support experience a plus.
Benefits:
- Remote work with occasional travel; medical, vision, dental, and supplementary plans.
- 401k with employer match, Employee Stock Purchase Plan, and competitive PTO.
- Access to growth opportunities and professional development programs like SOAR.
First Advantage
First Advantage (Nasdaq: FA) provides mission-critical background screening solutions to Fortune 100 and Global 500 brands, leveraging proprietary technology and AI to power employment screening, digital identity, and verification services. Headquartered in Atlanta, Georgia, the company serves 80,000 organizations across over 200 countries and territories, focusing on innovation and customer success.