New Customer Experience Associate - Temporary US Remote

Responsibilities:

• Deals with internal and external customers via telephone and electronic channels to obtain missing information for test sample processing.
• Communicates test status, resends results, schedules mobile phlebotomy, and triages technical issues.
• Supports sales team with account setups, orders, and tracking, and performs customer verifications.

Qualifications:

• High School degree or equivalent required; two- or four-year degree preferred.
• At least 2 years prior customer service experience; multi-lingual skills a strong plus.
• Proficiency in Microsoft Office, Google Suite, and familiarity with Salesforce and CRM platforms.

Benefits:

• Comprehensive medical, dental, vision, life, and disability insurance.
• 401k benefits, commuter benefits, and free genetic testing for employees and family.
• Pregnancy and baby bonding leave, fertility care benefits, and generous referral program.