Supervisor, Inside Sales

Position Summary:

• Manage a team dedicated to executing Natera’s customer service, resolving patient issues and providing support.
• Lead efforts to assist patients with test status updates, portal login issues, and questions about testing services.

Primary Responsibilities:

• Supervise a team of Patient Success Specialists, managing inbound calls and live chats.
• Collaborate with cross-functional teams to resolve patient inquiries and contribute to process improvement.
• Monitor and evaluate employee productivity, provide coaching, and ensure adherence to policies.

Qualifications:

• Bachelor’s degree or equivalent experience, with 3+ years of customer service and 1+ year in supervisory role.
• Strong proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce).
• Excellent communication, problem-solving, and conflict resolution skills.

What We Offer:

• Competitive benefits including medical, dental, vision, life, and disability plans.
• Fertility care benefits, 401k, commuter benefits, and pregnancy/baby bonding leave.
• Opportunity to work in a fast-paced, mission-driven environment with global impact.