Customer Experience Associate (Temporary)

Key Responsibilities:

• Partner with internal and external customers via phone and digital channels to secure missing information for processing submitted test samples.
• Communicate test status, resend test results, and schedule requests for mobile phlebotomy.
• Own account requests for the Sales team, driving fast and accurate account setups, kit and supply orders, and medical order processing.

Qualifications:

• High School degree or equivalent required; Two- or Four-year undergraduate degree or certification preferred.
• At least 2 years of prior customer service experience.
• Multi-lingual skills are a strong plus.

What We Offer:

• Competitive benefits including comprehensive medical, dental, vision, life and disability plans.
• Free testing for employees and immediate families in addition to fertility care benefits.
• Pregnancy and baby bonding leave, 401k benefits, commuter benefits, and generous employee referral program.