Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
Manage inbound calls and live chats to deliver timely and effective assistance.
Maintain accurate records of patient interactions using Salesforce CRM and contribute to process improvement.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. Their team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Deals directly with internal and external customers via telephone and electronic channels to obtain missing information for test sample processing.
Supports the Sales team with account setup, kit orders, and order tracking, while responding promptly to inquiries and complaints.
Documents all customer interactions, escalates unresolvable issues, and maintains knowledge of genetic tests and HIPAA compliance.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The company employs a team of highly dedicated professionals from world-class institutions, fostering a collaborative and growth-oriented culture.
Partner with internal and external customers via phone and digital channels to secure missing information for processing test samples.
Resolve customer inquiries and escalations regarding missing or delayed test samples and result reports.
Maintain working knowledge of all Natera genetic tests, required samples, turnaround times, and patient health information.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Manage daily contact center operations and make real-time adjustments to hit service level agreements.
Direct and develop Customer Experience Supervisors to hit operational targets and support business objectives.
Own complex escalations, deliver fast resolutions, and implement structural fixes to prevent recurrence.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health, aiming to make personalized genetic testing part of standard care. The team includes highly dedicated professionals from world-class institutions who care deeply about their work.
Collaborate with Nurse Coordinators to support patients and manage testing logistics.
Assess patient needs with a focus on customer support, problem solving, and relationship management.
Use business system tools like QlikView and Salesforce to influence ongoing testing and drive revenue.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions, caring deeply for their work and each other.
Lead, coach, and develop a team of Engagement Specialists through regular feedback and performance management.
Conduct compassionate outreach to patients, explain services, and guide them through onboarding with accurate EHR documentation.
Oversee daily operations, optimize PRM workflows, and collaborate with clinical teams for seamless care transitions.
The employer is a mission-driven healthcare organization dedicated to improving access to behavioral health support for individuals navigating complex medical journeys. It is a fast-growing, startup-like company with a collaborative culture focused on continuous learning and innovation.
Lead and develop a team of 8-15 customer care employees through coaching, performance reviews, and workload management.
Drive team performance and quality by monitoring KPIs, conducting audits, and ensuring consistent adherence to standard operating procedures.
Collaborate cross-functionally to improve customer experience and retention, using tools like PowerBI and Salesforce to track trends and coach to gaps.
Culligan Quench provides on-demand filtered water solutions to eliminate single-use plastic bottles, serving over 120,000 customers across North America. With more than 1,600 team members and headquarters in King of Prussia, PA, the company values innovation, customer focus, and operational excellence.
Handle inbound and outbound customer service calls for patient scheduling and general inquiries.
Document interactions using web-based technology and escalate issues as needed.
Collaborate with team members across departments to deliver VIP customer service.
ChenMed is a family-owned, physician-led organization transforming healthcare for seniors by providing superior primary care to moderate-to-low-income populations. The company is rapidly expanding and offers great compensation, comprehensive benefits, and career development opportunities.
Supervise and coach a team of Outreach Specialists to meet engagement targets.
Conduct call audits and manage performance metrics like schedule rate and show rate.
Partner with market teams and drive adoption of new AI tools.
Accompany Health is a primary, behavioral, and social care provider for patients with complex needs, offering at-home and virtual care. They are a fast-paced startup with an empathetic care team, guided by proven care models.
Manage order-to-cash activities and process customer orders with precision into the order management system.
Act as primary contact for customer inquiries, resolving issues and providing tailored solutions.
Train channel partners on business processes, validate order accuracy, and ensure compliance with policies.
Syngenta Seeds is a global leader in developing and producing high-quality seeds for farmers, improving crop yields and mitigating risks like disease and drought. Headquartered in the US, the company fosters a collaborative culture with professional development opportunities and work-life balance.
Handle inbound post-sales calls and chats, providing single-call resolution and managing escalations.
Maintain customer records in Salesforce.com and report inefficiencies via ServiceNow.
Collaborate with a team of 5-10 representatives to meet call quality, adherence, and performance metrics.
Ferguson is a leading distributor of quality supplies for infrastructure, plumbing, HVAC, and more, serving commercial and residential industries. With approximately 36,000 associates across 1,700 locations, the company fosters a culture of pride, growth, and meaningful work.
Conduct outbound and inbound calls to support patients recently discharged from the ER and schedule appointments.
Assist with administrative tasks and coordinate patient care with team members and provider networks.
Become an expert with software like EMR, Slack, and Five9 to deliver high quality customer service.
Fuze Health is a digital health company that empowers patients to connect with care providers and health resources. It combines capabilities from LetsGetChecked, Truepill, and Alto Pharmacy, with a growing team focused on next-generation healthcare solutions.
Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
Collaborate with internal departments to achieve customer success and maintain productive software use.
Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.
Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.
Lead, coach, and support a team of five Customer Service/Support Representatives, ensuring timely and accurate service.
Serve as the primary escalation point for complex customer issues, including product shortages, shipping delays, and inventory discrepancies.
Oversee customer service KPIs and implement process improvements to enhance order accuracy and delivery speed.
Paige Datacom, a GCG company, powers, connects, and automates our world with top brands and extensive value-added services. They are a global leader with a responsive startup DNA, committed to meeting customer needs while focusing on environmental and community responsibility.
Serve as the vital link between members and their dental care by answering 40-60 inbound calls daily, addressing inquiries with compassion and expertise.
Capture member information accurately, investigate unresolved issues, and collaborate with internal teams to ensure timely resolutions.
Maintain flexibility and compliance with HIPAA, while navigating multiple software systems in a high-volume call center environment.
Avēsis has been providing essential ancillary benefit solutions since 1978, developing and administering programs covering over 8.5 million members. They strive for excellence in member satisfaction and client retention, fostering a culture of inclusivity and diversity.