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Role Overview:
- You will assist our Spanish and English speaking customers.
- Handle a busy day with a high volume of inbound customer inquiries.
- Offer additional products on each customer interaction.
Responsibilities:
- Confirm refunds, take payments, place orders, and analyze account data.
- Personalize the experience for each caller.
- Report to an assigned Customer Service Supervisor.
Requirements:
- Provide a distraction-free work from home environment.
- 12 months or more of customer service experience.
- Navigate multiple systems and screens.
- Troubleshoot own technical problems.
Work Environment:
- This role is remote; you must reside in Georgia or an approved state.
- Work a set full-time schedule, including weekends and holidays.
- Opportunity for advancement across the QVC Group family of brands.
QVC Group
QVC Group is a live social shopping company that redefines the shopping experience through video-driven commerce on multiple screens. It is a Fortune 500 company with team members in the U.S., U.K., Germany, Japan, Italy, Poland, and China, and fosters an inspired and diverse team culture.