Similar Jobs
See allJunior Help Desk Support Agent
Makpar
US
Customer Service
Account Administration
Troubleshooting
Junior Help Desk Support Agent
Unknown
US
Help Desk
Customer Support
Account Administration
Customer Support Specialist
SOVRA
US
Customer Support
Communication
Analytical Skills
Full-Time Customer Service Representative
MCI
US
Customer Service
Communication
Problem-solving
Customer Service Representative
InteLogix
US
Customer Service
Microsoft Office
Salesforce
Overview:
- Provide exceptional customer service to clients and government personnel in a call center environment.
- Handle inbound and outbound calls, document interactions, and assist with account access issues.
Responsibilities:
- Log and update all customer interactions in the tracking system according to procedures.
- Assist inspectors with profile changes, cancellations, and rescheduling.
- Reset passwords, reactivate IDs, and assist with account access.
Qualifications:
- High School Diploma or equivalent (GED) required; U.S. citizen eligible for security clearance.
- Experience supporting IT/Helpdesk call centers preferred; strong problem-solving and communication skills.
Kreative Technologies
Kreative Technologies provides customer support and technology services to clients and government personnel. The company is an equal opportunity employer committed to a diverse and inclusive workplace.