Similar Jobs
See allSupport Services Specialist
GovWorx
US
Customer Support
Troubleshooting
AI Tools
Customer Support Analyst
GridUnity
US
Customer Support
Agile Methodologies
Communication
Customer Support Specialist
Codes Health
US
Customer Support
B2B
SaaS
Customer Escalation Specialist - Networking
Jobgether
US
Customer Service
Networking
CRM
Support Operations Agent - Tier 1
ComPsych
US
Customer Support
Zendesk
Microsoft Excel
About the Role:
- Support government agencies using SOVRA's procurement platform with precision and care.
- Work with a team focused on resolving issues accurately and improving customer experience.
Responsibilities:
- Triage and resolve tickets, manage the queue, and escalate when needed.
- Coordinate with internal teams on complex requests.
- Document processes and surface recurring issues.
Requirements:
- About one year in call center, help desk, or Level 1 support.
- Strong communication, analytical, and prioritization skills.
- US work authorization and eligible state residency.
SOVRA
SOVRA is a leading public procurement platform trusted by over 7,000 government agencies and 1 million suppliers across North America. The company values efficiency, compliance, and transparency, and fosters an inclusive, equitable workplace.