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Role Overview:
- Provide timely, professional customer service to federal government customers in a 24x7x365 support model.
- Manage customer cases using CRM platforms to ensure proper documentation and tracking.
- Coordinate non-technical post-sales support including account access, licensing, and logistics.
Requirements:
- Bachelor's degree or equivalent with 1-2 years of customer service experience in telecom or tech.
- Basic knowledge of networking and IT infrastructure.
- Strong verbal and written communication skills.
Benefits:
- Remote/teleworker position with comprehensive benefits for physical, financial, and emotional wellbeing.
- Opportunities for personal and professional development.
- Inclusive and collaborative work environment.
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