Customer Experience Manager

Responsibilities:

• Oversee delivery of services across your assigned portfolio, managing end-to-end contract deliverables.
• Proactively manage customer experience throughout the lifecycle of core offerings.
• Accurately forecast, track, and report on recurring service-based customer engagements.

Qualifications:

• Bachelor's degree or equivalent work experience, plus seven years in operations or engagement management.
• Familiarity with call flows, network designs, basic Cisco routing, switching, and hosted collaboration.
• Proficiency in Service Now, ITIL Foundation Certification, and PMP preferred.

Benefits:

• Comprehensive medical, dental, and vision plans with HSA and FSAs.
• Unlimited PTO, paid company holidays, and hybrid/remote work options.
• Paid bonding leave, 401(k) with company match, and employee assistance program.

Additional Information:

• Remote position with travel and overtime as needed.
• Equal opportunity employer committed to a diverse and inclusive workplace.
• Background check required upon offer of employment.