Senior Engineer - Genesys Cloud

Responsibilities:

• You will configure and implement Genesys Cloud features including voice, digital channels, IVR/Architect flows, queues, routing strategies, and workforce engagement components.
• You will perform detailed technical analysis, requirements gathering, and solution validation for customer environments.
• You will troubleshoot and resolve complex issues related to telephony, SIP, routing logic, APIs, and platform performance.

Qualifications:

• You have a Bachelor's Degree in Arts/Sciences (BA/BS) preferred.
• You have 6+ years of experience in contact center engineering, cloud technologies, or telephony systems.
• You have hands-on experience with Genesys Cloud, including Architect, telephony configuration, routing, and system administration.

Benefits:

• Medical, dental, and vision plans with Health Savings Account and Flexible Spending Accounts.
• Unlimited PTO and paid company holidays, plus hybrid/remote work flexibility.
• 401(k) with company match, income protection, and employee discounts.