Manage a regional portfolio of customers with complex customer experience deployments, partnering with stakeholders to drive adoption, retention, and value realization.
Establish technical standards, best practices, and enablement frameworks that improve consistency across partner-led implementations.
Develop onboarding strategies, capability assessments, and adoption plans to help partners maximize solution value.

Technical Requirements:

Minimum of 8 years of project engineering or technical experience related to customer experience solutions, including contact center, workforce engagement, or virtual agent technologies.
Proven experience deploying complex cloud contact center solutions for enterprise customers is highly preferred.
Strong knowledge of CCaaS, AI-powered customer experience solutions, SIP protocols, REST APIs, WebRTC, SSO technologies, SBC configuration, voice gateways, and cloud telephony integrations.

Benefits and Culture:

Competitive compensation range with a base salary opportunity of approximately $97,600 to $225,700 depending on qualifications, experience, and location.
Comprehensive benefits package supporting physical, mental, emotional, and financial wellbeing.
Opportunities to grow skills and advance within a collaborative, innovation-focused environment.

Jobgether

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to ensure fair and efficient candidate selection, and emphasize employee wellbeing and community engagement.

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