Lead the design and architecture of cloud-based CCaaS ecosystems to transform customer experiences.
Analyze complex business requirements and design comprehensive technical architectures integrating CCaaS with CRM, AI, and WFM.
Support sales teams with deep technical expertise and develop customized solution proposals.
Miratech helps visionaries change the world as a global IT services and consulting company. With nearly 1000 full-time professionals and a culture of Relentless Performance, they achieve over 99% project success and 25% annual growth.
Design and architect scalable CX solutions using platforms like Zendesk, Amazon Connect, and AWS services.
Lead technical discovery sessions with prospects to translate business requirements into contact center solutions.
Build proof-of-concepts and configure sandbox environments to demonstrate real-world workflows.
Jobgether is an AI-powered job platform that matches candidates to roles using automated technology. They facilitate the hiring process by reviewing applications and sharing top candidates with partner companies.
Be the subject matter expert in AWS and Amazon Connect-based solutions during customer conversations.
Design innovative solutions based on customer needs and lead technical discovery in the sales cycle.
Contribute to and leverage TTEC's Solution Frameworks while building relationships with AWS and partner Solution Architects.
TTEC Digital pioneers customer experience solutions using technology, with over 1,800 employees. They value employee growth and have been certified as a Great Place to Work for 2024-2025.
Design, configure, and maintain Cisco Webex UC environments including Webex Calling, Contact Center, and Connect using Control Hub.
Provide Tier 3 escalation support for complex troubleshooting across call quality, connectivity, provisioning, and system integration issues.
Mentor junior engineers and contribute to UC strategy, roadmap development, and continuous service improvement.
Jobgether is a platform that uses AI-powered matching to connect candidates with jobs. They operate with a small team focused on streamlining the hiring process through technology.
Lead end-to-end customer technical success for enterprise data security and AI governance solutions.
Drive technical account strategy and conduct deep assessments across DSPM, privacy, and data security.
Engage executive stakeholders to communicate risk posture, progress, and expansion opportunities.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. As a growing company, they emphasize a fast, objective hiring process and maintain a culture focused on efficiency and innovation.
Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
Lead customers through deployment, onboarding, testing, training, and operational rollout
Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals and measurable outcomes
Ambient.ai is the category creator and leader in Agentic Physical Security, using an AI-powered platform to integrate with existing security cameras and access control systems to unify monitoring, threat assessment, and response. Founded in 2017 and backed by Andreessen Horowitz and Y Combinator, the company has doubled new ARR, processes over 200M video hours daily, and was ranked #71 on Forbes' best startup employers list, fostering a culture where great people thrive.
Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Develop custom widgets and integrate with CRM platforms like Salesforce and ServiceNow.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1000 full-time professionals and a 99% project success rate, they have a culture of Relentless Performance and operate in 25 countries across 5 continents.
Drive customer adoption and expansion of the Tines platform across technical teams.
Partner with Sales, Support, and Product to ensure customer success and renewals.
Identify automation opportunities and foster champions within customer organizations.
Tines is an intelligent workflow platform that applies AI and automation to drive real business results. Founded in 2018 with co-headquarters in Dublin and Boston, the company serves customers from startups to public companies and values Simplicity, Speed, and Soundness.
Lead deep dive architecture and design sessions focused on Amazon Connect and modern customer experience solutions.
Design and architect comprehensive customer experience solutions leveraging AWS services, with a focus on Amazon Connect and generative AI integration.
Contribute to blogs, white papers, webinars, and presentations that showcase Caylent's CX expertise.
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They are a fully remote global company with employees in Canada, the United States, and Latin America, celebrating culture and fostering technological curiosity.
Own enterprise customer relationships as the primary technical support partner for a portfolio of enterprise customers.
Solve complex technical problems across NICE CXone and related applications, including routing, telephony, and APIs.
Leverage AI-powered tools to accelerate investigations, gain customer insights, and drive proactive outcomes.
NICE develops software products used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, they are consistently recognized as an innovation powerhouse in AI, cloud, and digital.
Administers Microsoft Teams Phone, Amazon Connect, and other enterprise communication platforms to ensure secure, reliable operations.
Provides advanced Tier II/III support, troubleshooting complex voice and infrastructure issues across cloud and on-premises systems.
Drives automation and modernization through scripting, workflow optimization, and cross-functional collaboration to improve service reliability.
ERC Pathlight is a leading treatment provider for eating disorders and mood, anxiety, and trauma-related conditions, offering innovative, evidence-based care nationwide. Founded in 2008, the organization supports over 6,000 patients annually and fosters a collaborative, mission-driven culture focused on expanding access to mental health care.
Serve as the primary technical point of contact for mid-to-upper-market customers, providing proactive guidance on AI-powered features and platform analytics.
Partner with CSMs, Account Executives, and Product teams to drive customer retention and expansion through regular meetings and strategic counsel.
Manage customer expectations and identify product enhancements based on feedback and usage patterns.
Highspot pioneers sales enablement software to transform how companies increase sales productivity. They are committed to building breakthrough software with a focus on equitable workspaces and a culture of belonging, empowering employees to be agents of change.
Lead, scale, and mentor a team of Technical Account Managers who act as trusted advisors for strategic Elite customers.
Define the technical account management roadmap and implement scalable processes to drive operational excellence.
Build strong executive relationships with CISOs and CIOs, translating technical milestones into business outcomes.
Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences for users worldwide. The company serves more than half of the Fortune 100, has global offices, and fosters a culture that respects individuality and champions every identity.
Lead scoping and discovery calls to document client design requirements and prepare Statements of Work.
Manage and implement multiple customer projects from kickoff to user acceptance testing and signoff.
Work with clients' technical teams to facilitate integration, provide custom solutions, and advise on configuration options.
Unbounce is a software company that provides a platform for building and optimizing landing pages. They are a remote-first team that values individuality and fosters an inclusive culture where employees can bring their full selves to work.
Own the most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
Act as the technical advisor for strategic accounts, ensuring long-term success and driving expansion opportunities.
Mentor team members, shape scalable processes, and represent the customer voice internally with Product and Marketing.
1Password builds the foundation for a safe, productive digital future, innovating enterprise password management and Unified Access Management. With over $400M in ARR and over 180,000 businesses as customers, they prioritize collaboration, transparency, and a human-centric approach in cybersecurity.
Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies to deliver scalable customer engagement solutions.
Integrate AWS Lambda, DynamoDB, S3, and other services with CRM platforms, third-party APIs, and conversational AI like Google Dialogflow CX.
Collaborate with cross-functional teams and support CI/CD automation using Terraform, CloudFormation, and version control tools.
Miratech is a global IT services and consulting company that partners with enterprises and startups to drive digital transformation. With nearly 1000 full-time professionals operating in 25 countries across 5 continents, the company boasts a 99% project success rate and over 25% annual growth, fostering a culture of relentless performance and innovation.
Lead discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio.
Deliver customized, high-impact demos and presentations that paint a vision of exceptional customer experience.
Design and execute proof-of-value demonstrations that accelerate deal velocity and demonstrate real-world value.
NiCE delivers AI-first customer experience platforms, combining Generative and Conversational AI to power Agentic AI for enterprise brands. With over 8,500 employees across 30+ countries, NiCE serves 25,000+ global businesses including 85 of the Fortune 100, and is an innovation powerhouse in AI and cloud.
Lead, coach, and develop a global team of Customer Engineers, driving performance and culture.
Act as primary escalation point for complex customer issues, providing technical guidance and resolution.
Partner with Sales and cross-functional teams to support pre-sales enablement and customer onboarding.
The job is listed on behalf of a partner company, which manages all applications and next steps. The partner is a fast-growing SaaS environment focused on IT automation and software deployment serving thousands of enterprise IT teams.