Design and architect scalable CX solutions using platforms like Zendesk, Amazon Connect, and AWS services.
Lead technical discovery sessions with prospects to translate business requirements into contact center solutions.
Build proof-of-concepts and configure sandbox environments to demonstrate real-world workflows.
Jobgether is an AI-powered job platform that matches candidates to roles using automated technology. They facilitate the hiring process by reviewing applications and sharing top candidates with partner companies.
Lead deep dive architecture and design sessions focused on Amazon Connect and modern customer experience solutions.
Design and architect comprehensive customer experience solutions leveraging AWS services, with a focus on Amazon Connect and generative AI integration.
Contribute to blogs, white papers, webinars, and presentations that showcase Caylent's CX expertise.
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They are a fully remote global company with employees in Canada, the United States, and Latin America, celebrating culture and fostering technological curiosity.
Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Develop custom widgets and integrate with CRM platforms like Salesforce and ServiceNow.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1000 full-time professionals and a 99% project success rate, they have a culture of Relentless Performance and operate in 25 countries across 5 continents.
Be the subject matter expert in AWS and Amazon Connect-based solutions during customer conversations.
Design innovative solutions based on customer needs and lead technical discovery in the sales cycle.
Contribute to and leverage TTEC's Solution Frameworks while building relationships with AWS and partner Solution Architects.
TTEC Digital pioneers customer experience solutions using technology, with over 1,800 employees. They value employee growth and have been certified as a Great Place to Work for 2024-2025.
Leverage expertise in CX, call center infrastructure, and automation to deliver AI solutions to enterprise contact centers.
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs integrated with chat or phone platforms.
Collaborate with Customer Success and engineering teams to remove technical barriers and drive value for customers.
Cresta provides an AI platform that optimizes customer experience through conversational agents, real-time augmentation, and conversation intelligence. Having raised over $270 million from top investors like a16z, Greylock, and Sequoia, the company fosters an innovative culture led by AI experts from Stanford and Google.
Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies to deliver scalable customer engagement solutions.
Integrate AWS Lambda, DynamoDB, S3, and other services with CRM platforms, third-party APIs, and conversational AI like Google Dialogflow CX.
Collaborate with cross-functional teams and support CI/CD automation using Terraform, CloudFormation, and version control tools.
Miratech is a global IT services and consulting company that partners with enterprises and startups to drive digital transformation. With nearly 1000 full-time professionals operating in 25 countries across 5 continents, the company boasts a 99% project success rate and over 25% annual growth, fostering a culture of relentless performance and innovation.
Design and deliver end-to-end Salesforce Life Sciences Cloud architecture for pharmaceutical and healthcare clients.
Lead discovery workshops, translate business needs into scalable solutions, and guide integration strategies.
Mentor team members, contribute to practice growth, and incorporate AI tools to improve outcomes.
Kicksaw is a Salesforce consulting company that helps businesses manage implementation processes and build client relationships. They are a fully remote team with a values-driven culture emphasizing care, collaboration, and continuous improvement.
Design, develop, and maintain RESTful APIs to support frontend applications and enterprise integrations.
Develop and maintain Python-based AWS Lambda functions and optimize Amazon Connect contact flows.
Collaborate with cross-functional teams and Amazon Professional Services to deliver secure, scalable cloud solutions.
Miratech is a global IT services and consulting company that helps visionaries change the world by bringing together enterprise and start-up innovation. They retain nearly 1000 full-time professionals with a culture of Relentless Performance and a 99% project success rate.
Lead and grow a team of contact center architects, developers, and consultants for Amazon Connect transformations.
Serve as strategic advisor for customers' contact center modernization, guiding migrations from legacy platforms.
Oversee solution delivery, ensuring quality, scalability, and security while contributing to practice growth.
NeuraFlash, Part of Accenture, redefines business through AI and technologies like Agentforce, integrating Salesforce Einstein and Amazon Connect to revolutionize customer experiences. As a trusted leader with Salesforce's #1 partner for Agentforce, we foster a culture of collaboration, innovation, and celebration among a remote and hybrid team.
We are seeking a highly technical and customer-facing Solutions Architect to drive revenue through enterprise deals and partner ecosystems.
This role sits within the Alliances team and involves leading POCs, writing code, and translating complex architectures into business value.
You will partner with Channel and Partner Enablement Managers to scale partner programs.
Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, the company helps enterprises drive efficiency and deliver higher quality customer experiences.
Lead comprehensive assessments of contact center operations to define future-state operating models and optimization roadmaps.
Develop prioritized improvement plans with clear business cases, ROI metrics, and implementation strategies for 12- to 36-month horizons.
Partner with leadership and teams to redesign workflows, embed continuous improvement practices, and drive change management initiatives.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. The company retains nearly 1000 full-time professionals, operates in over 25 countries, and has a culture of Relentless Performance with a 99% project success rate since 1989.
Design and build scalable AI-powered solutions on Genesys Cloud, including Agentic AI platforms and industry-specific accelerators.
Provide technical leadership across architecture, development, and delivery, collaborating with Product, Engineering, and Customer teams.
Drive adoption of advanced AI frameworks like LangGraph, CrewAI, and RAG architectures to solve real-world enterprise challenges.
Genesys provides AI-powered customer experience solutions that transform customer and employee interactions globally. As a large organization, they foster a culture of innovation and collaboration, offering development opportunities and flexible work options.
Support and maintain AWS-based CCaaS contact center environments to ensure high availability and system reliability.
Monitor, troubleshoot, and resolve production issues using observability tools like Splunk and Zabbix.
Collaborate with developers and architects to enforce logging standards and enhance monitoring capabilities.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises and startups. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has a 99% project success rate and operates in 25 countries across 5 continents.
Lead discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio.
Deliver customized, high-impact demos and presentations that paint a vision of exceptional customer experience.
Design and execute proof-of-value demonstrations that accelerate deal velocity and demonstrate real-world value.
NiCE delivers AI-first customer experience platforms, combining Generative and Conversational AI to power Agentic AI for enterprise brands. With over 8,500 employees across 30+ countries, NiCE serves 25,000+ global businesses including 85 of the Fortune 100, and is an innovation powerhouse in AI and cloud.
Architect and build scalable Agentic AI solutions on the Genesys Cloud platform.
Collaborate with product, engineering, and strategic customers to drive AI innovation.
Develop reusable solution accelerators and industry-specific AI capabilities.
Genesys provides AI-powered customer experience and contact center solutions on its Genesys Cloud platform. It is a large, global company with a collaborative culture focused on innovation.
Partner with enterprise account executives to align technical solutions with business and security needs.
Design and deliver tailored product demonstrations and proof-of-concepts for senior stakeholders.
Own the technical response process for RFPs, RFIs, and enterprise procurement cycles.
Jobgether is an AI-powered job matching platform designed to connect candidates with hiring companies efficiently. They operate with a remote-first culture and focus on using technology to streamline the recruitment process.
Drive net new customer acquisition and close deals within Self Service accounts.
Understand customer business and technical requirements to design solutions using Twilio's communications API platform.
Collaborate cross-functionally with Sales Development, Marketing, Product, Engineering, and Support teams to address customer needs.
Twilio is shaping the future of communications with innovative solutions for hundreds of thousands of businesses, empowering millions of developers worldwide. As a remote-first company, they foster a strong culture of connection and global inclusion, with a diverse team making a global impact.
Responsible for net new customer acquisition and closing deals within Self Service accounts.
Work with customers to understand business and technical requirements and design solutions using Twilio's communications API platform.
Collaborate cross-functionally with Sales Development, Marketing, Product, Engineering, and Support teams.
Twilio shapes the future of communications with innovative solutions for hundreds of thousands of businesses. The company is remote-first with a strong culture of connection and global inclusion, employing thousands worldwide.
Design, configure, and maintain Cisco Webex UC environments including Webex Calling, Contact Center, and Connect using Control Hub.
Provide Tier 3 escalation support for complex troubleshooting across call quality, connectivity, provisioning, and system integration issues.
Mentor junior engineers and contribute to UC strategy, roadmap development, and continuous service improvement.
Jobgether is a platform that uses AI-powered matching to connect candidates with jobs. They operate with a small team focused on streamlining the hiring process through technology.