Source Job

• Be the subject matter expert in AWS and Amazon Connect-based solutions during customer conversations.
• Design innovative solutions based on customer needs and lead technical discovery in the sales cycle.
• Contribute to and leverage TTEC's Solution Frameworks while building relationships with AWS and partner Solution Architects.

TTEC Digital pioneers customer experience solutions using technology, with over 1,800 employees. They value employee growth and have been certified as a Great Place to Work for 2024-2025.

• Lead the design and architecture of cloud-based CCaaS ecosystems to transform customer experiences.
• Analyze complex business requirements and design comprehensive technical architectures integrating CCaaS with CRM, AI, and WFM.
• Support sales teams with deep technical expertise and develop customized solution proposals.

Miratech helps visionaries change the world as a global IT services and consulting company. With nearly 1000 full-time professionals and a culture of Relentless Performance, they achieve over 99% project success and 25% annual growth.

• Lead and grow a team of contact center architects, developers, and consultants for Amazon Connect transformations.
• Serve as strategic advisor for customers' contact center modernization, guiding migrations from legacy platforms.
• Oversee solution delivery, ensuring quality, scalability, and security while contributing to practice growth.

NeuraFlash, Part of Accenture, redefines business through AI and technologies like Agentforce, integrating Salesforce Einstein and Amazon Connect to revolutionize customer experiences. As a trusted leader with Salesforce's #1 partner for Agentforce, we foster a culture of collaboration, innovation, and celebration among a remote and hybrid team.

• Design and architect scalable CX solutions using platforms like Zendesk, Amazon Connect, and AWS services.
• Lead technical discovery sessions with prospects to translate business requirements into contact center solutions.
• Build proof-of-concepts and configure sandbox environments to demonstrate real-world workflows.

Jobgether is an AI-powered job platform that matches candidates to roles using automated technology. They facilitate the hiring process by reviewing applications and sharing top candidates with partner companies.

• Leverage expertise in CX, call center infrastructure, and automation to deliver AI solutions to enterprise contact centers.
• Design, build, and deploy applications using Cresta SDKs, libraries, and APIs integrated with chat or phone platforms.
• Collaborate with Customer Success and engineering teams to remove technical barriers and drive value for customers.

Cresta provides an AI platform that optimizes customer experience through conversational agents, real-time augmentation, and conversation intelligence. Having raised over $270 million from top investors like a16z, Greylock, and Sequoia, the company fosters an innovative culture led by AI experts from Stanford and Google.

• Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
• Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
• Develop custom widgets and integrate with CRM platforms like Salesforce and ServiceNow.

Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1000 full-time professionals and a 99% project success rate, they have a culture of Relentless Performance and operate in 25 countries across 5 continents.

• We are seeking a highly technical and customer-facing Solutions Architect to drive revenue through enterprise deals and partner ecosystems.
• This role sits within the Alliances team and involves leading POCs, writing code, and translating complex architectures into business value.
• You will partner with Channel and Partner Enablement Managers to scale partner programs.

Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, the company helps enterprises drive efficiency and deliver higher quality customer experiences.

• Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies to deliver scalable customer engagement solutions.
• Integrate AWS Lambda, DynamoDB, S3, and other services with CRM platforms, third-party APIs, and conversational AI like Google Dialogflow CX.
• Collaborate with cross-functional teams and support CI/CD automation using Terraform, CloudFormation, and version control tools.

Miratech is a global IT services and consulting company that partners with enterprises and startups to drive digital transformation. With nearly 1000 full-time professionals operating in 25 countries across 5 continents, the company boasts a 99% project success rate and over 25% annual growth, fostering a culture of relentless performance and innovation.

• Lead the design of complex multi-system solutions from initial discovery through implementation handoff.
• Partner with sales on technically complex opportunities and provide architectural guidance across engagements.
• Design AI and agentic workflow architectures and set standards for solution engineering approaches.

ModSquad Digital partners with clients across industries to design, build, and run the technology that powers their operations. Since 2007, they have focused on customer experience with a culture centered on great people, remote work, and competitive benefits.

• Support customers via voice and chat using Amazon Connect, delivering a positive experience through empathy and clear communication.
• Resolve issues using AWS tools, accurately document interactions, and manage follow-ups in a fast-paced call center environment.
• Collaborate with teammates, escalate complex issues as needed, and participate in ongoing training.

Encoura empowers students and institutions to create meaningful connections for informed decision-making. Since 1972, the company has evolved its products and services to support enrollment, research, marketing, student success, and advancement.

• Design, develop, and maintain RESTful APIs to support frontend applications and enterprise integrations.
• Develop and maintain Python-based AWS Lambda functions and optimize Amazon Connect contact flows.
• Collaborate with cross-functional teams and Amazon Professional Services to deliver secure, scalable cloud solutions.

Miratech is a global IT services and consulting company that helps visionaries change the world by bringing together enterprise and start-up innovation. They retain nearly 1000 full-time professionals with a culture of Relentless Performance and a 99% project success rate.

• Design and deliver production-grade AI/ML and GenAI solutions on cloud platforms like AWS, ensuring scalability and business value.
• Act as a senior technical advisor for enterprise customers, translating challenges into secure, cost-efficient cloud architectures.
• Develop reusable frameworks and best practices from delivery work to scale successful solutions across customers.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company operates with a global, remote-first team focused on efficient recruitment.

• Engage directly with customers to discover requirements and design AI agent workflows focused on measurable ROI.
• Build integrations with customer systems (CRMs, EHRs, ERPs) and implement compliance controls like HIPAA and PCI.
• Partner with sales teams during pre-sales and provide structured feedback to Product and Engineering.

RingCentral is a leading provider of business cloud communications and contact center solutions, with $2.6 billion annual revenue and a $93 billion market opportunity. The company has a diverse, inclusive culture recognized as a Best Place to Work by Glassdoor and holds offices worldwide.

• Bridge the gap between technical expertise and sales acumen to communicate complex technical solutions to potential clients.
• Lead technical demonstrations, proof-of-concepts, and workshops tailored to client challenges.
• Collaborate cross-functionally with sales teams to drive revenue growth and solution strategy.

Armada is a hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory. With nearly half a billion dollars in funding, backed by top investors such as Microsoft, Founders Fund, and BlackRock, Armada is one of Fast Company's Most Innovative Companies and a CNBC Disruptor 50.

• Partner with AWS Field Sellers and TTEC Digital leadership to define target accounts, build structured lists, and execute multi-channel prospecting campaigns including email, phone, and social outreach.
• Use tools like LinkedIn Sales Navigator and ZoomInfo to identify key decision-makers, develop personalized outreach, and qualify opportunities to set meetings for field sellers.
• Maintain regular cadence with AWS and internal teams, stay current on AWS offerings like Amazon Connect, and accurately track activities in CRM and AWS tools.

TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experiences. The company has 1,800+ employees and its parent company, TTEC Holdings, has been awarded the Great Place To Work certification for 2024-2025.

• Design and deliver end-to-end Salesforce Life Sciences Cloud architecture for pharmaceutical and healthcare clients.
• Lead discovery workshops, translate business needs into scalable solutions, and guide integration strategies.
• Mentor team members, contribute to practice growth, and incorporate AI tools to improve outcomes.

Kicksaw is a Salesforce consulting company that helps businesses manage implementation processes and build client relationships. They are a fully remote team with a values-driven culture emphasizing care, collaboration, and continuous improvement.

• Design and architect Generative AI solutions on AWS
• Advise customer leadership on AI strategy, adoption, and governance
• Build and deploy scalable AI applications leveraging Amazon Bedrock and foundation models

HIKINEX is a technology company focused on AI and cloud solutions. They specialize in deploying generative AI on AWS and offer consulting services to enterprise clients.