Design, develop, and maintain RESTful APIs to support frontend applications and enterprise integrations.
Develop and maintain Python-based AWS Lambda functions and optimize Amazon Connect contact flows.
Collaborate with cross-functional teams and Amazon Professional Services to deliver secure, scalable cloud solutions.
Miratech is a global IT services and consulting company that helps visionaries change the world by bringing together enterprise and start-up innovation. They retain nearly 1000 full-time professionals with a culture of Relentless Performance and a 99% project success rate.
Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Develop custom widgets and integrate with CRM platforms like Salesforce and ServiceNow.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1000 full-time professionals and a 99% project success rate, they have a culture of Relentless Performance and operate in 25 countries across 5 continents.
Leverage expertise in CX, call center infrastructure, and automation to deliver AI solutions to enterprise contact centers.
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs integrated with chat or phone platforms.
Collaborate with Customer Success and engineering teams to remove technical barriers and drive value for customers.
Cresta provides an AI platform that optimizes customer experience through conversational agents, real-time augmentation, and conversation intelligence. Having raised over $270 million from top investors like a16z, Greylock, and Sequoia, the company fosters an innovative culture led by AI experts from Stanford and Google.
Serve as core delivery role within AWS Managed Services, ensuring stability and performance of client contact center platforms.
Provide 24x7 operational support, incident response, and technical troubleshooting for Amazon Connect and supporting AWS services.
Proactively monitor environments, execute configuration changes, and contribute to documentation and continuous improvement.
TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience (CX). The company has 1,800+ employees and has been awarded Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services.
Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
TekSynap is a fast-growing high-tech company that understands the pace of technology and the need for a comprehensive information management environment. They aim to utilize the best of information technology to meet the business needs of Federal Government customers.
Lead and grow a team of contact center architects, developers, and consultants for Amazon Connect transformations.
Serve as strategic advisor for customers' contact center modernization, guiding migrations from legacy platforms.
Oversee solution delivery, ensuring quality, scalability, and security while contributing to practice growth.
NeuraFlash, Part of Accenture, redefines business through AI and technologies like Agentforce, integrating Salesforce Einstein and Amazon Connect to revolutionize customer experiences. As a trusted leader with Salesforce's #1 partner for Agentforce, we foster a culture of collaboration, innovation, and celebration among a remote and hybrid team.
Partner with enterprise account executives to align technical solutions with business and security needs.
Design and deliver tailored product demonstrations and proof-of-concepts for senior stakeholders.
Own the technical response process for RFPs, RFIs, and enterprise procurement cycles.
Jobgether is an AI-powered job matching platform designed to connect candidates with hiring companies efficiently. They operate with a remote-first culture and focus on using technology to streamline the recruitment process.
Drive net new customer acquisition and close deals within Self Service accounts.
Understand customer business and technical requirements to design solutions using Twilio's communications API platform.
Collaborate cross-functionally with Sales Development, Marketing, Product, Engineering, and Support teams to address customer needs.
Twilio is shaping the future of communications with innovative solutions for hundreds of thousands of businesses, empowering millions of developers worldwide. As a remote-first company, they foster a strong culture of connection and global inclusion, with a diverse team making a global impact.
Provide front-line technical support for a large enterprise IT environment, answering and resolving incoming service desk contacts via voice and digital channels using Amazon Connect and Salesforce Service Cloud Voice.
Document incidents and requests accurately, escalate per defined ITSM procedures, and meet service-level targets for response, resolution, and customer satisfaction.
Contribute to knowledge base articles and continuous improvement of support processes, following ITIL-aligned processes for incident, request, and escalation management.
FormativGroup operates within the critical middle layer of business technology, connecting infrastructure to business processes for the middle market. They employ specialists with deep technical expertise across cloud architecture, system integration, AI, and data strategy to unify fragmented systems.
Responsible for net new customer acquisition and closing deals within Self Service accounts.
Work with customers to understand business and technical requirements and design solutions using Twilio's communications API platform.
Collaborate cross-functionally with Sales Development, Marketing, Product, Engineering, and Support teams.
Twilio shapes the future of communications with innovative solutions for hundreds of thousands of businesses. The company is remote-first with a strong culture of connection and global inclusion, employing thousands worldwide.
Drive new revenue by managing entire sales cycles for net new customer acquisition in the social impact and non-profit sector.
Understand customer business and technical requirements to design solutions using Twilio's communications API platform.
Collaborate with cross-functional teams and maintain an accurate sales pipeline using Salesforce.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company fosters a remote-first culture with a strong emphasis on connection, global inclusion, and diverse experiences.
Partner with the LATAM sales team to own the technical side of customer opportunities from discovery through close.
Lead technical discovery, deliver demos, and design solution architectures using Telnyx products.
Explain Telnyx products across Voice, SIP Trunking, Messaging, Wireless/IoT, Networking, and AI.
Telnyx builds global connectivity solutions including a private multi-cloud IP network and APIs for seamless interconnection. The company is financially stable and profitable, fostering a culture of continuous learning and growth.
Lead live onboarding and training sessions with customers via video calls, configuring the system in real time based on their workflows.
Work behind the scenes to configure accounts accurately and completely before customers log in, including setting up schedules, rules, forms, and permissions.
Coordinate with Customer Success and other teams to ensure smooth handoffs and that accounts are fully ready for daily operations immediately.
Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.
Guide new clients through onboarding, connecting their POS systems to our SaaS platform for a seamless start.
Configure and launch ad campaigns in our internal interface, ensuring alignment with each client's business goals.
Troubleshoot minor issues and escalate complex bugs to engineering, maintaining high-touch communication throughout.
Truelogic is a leading provider of nearshore staff augmentation services based in New York, delivering top-tier technology solutions to companies of all sizes. Their team of over 600 tech professionals in Latin America drives digital disruption by partnering with U.S. companies on impactful projects.
Lead a team of Presales Engineers in the DACH subregion, setting strategy and collaborating with Sales leadership.
Build programs to accelerate the sales funnel and attract, develop, and motivate a high-performing engineering team.
Engage cross-functionally with Product, Support, Sales, and other departments to ensure customer success.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is dedicated to a remote-first work culture with a strong focus on global inclusion and diverse experiences.
Evaluate client's current technology architecture from solutions and integration perspective.
Design To-Be architectures enabling AI, data, and automation use cases.
Define integration strategies between core systems, cloud platforms, APIs, and events.
NEORIS is a digital accelerator with over 20 years of experience accompanying the world's largest companies in their technological transformation. With a presence in 11 countries and over 4,000 professionals, they work in a multicultural culture that drives innovation, strategy, and high-impact communication.
Act as the primary technical point of contact, providing consultancy on Genesys solutions.
Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects.
Take ownership of establishing and maintaining the technical architecture for Genesys solutions.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises, with nearly 1000 full-time professionals and an annual growth rate exceeding 25%.
Own the AWS ecosystem strategy and overall go-to-market execution.
Drive AWS partner-sourced revenue through co-sell engagement.
Lead development and execution of joint GTM campaigns.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain nearly 1000 full-time professionals, with an annual growth rate exceeding 25%.
Thrive at the intersection of technology and business value as the first-to-function pre-sales architect, turning complexity into customer confidence.
Build trusted engineer-to-engineer relationships, guiding prospects from evaluation to purchase and shaping the product roadmap with insights.
Support deals $100K+, own the pre-sales process, and enable the sales team to hit revenue targets through exceptional technical support.
WunderGraph provides a single place to design, build and innovate on APIs, making them AI-ready. With over $10M in funding, they foster a no-BS culture where voices are heard and impactful work gets done, assembling a globally distributed remote team.
Understand clients' business and technical requirements to proactively improve service quality.
Act as a technical liaison between client and organization, advocating on client's behalf.
Identify and drive improvements to increase stability and scale of technical infrastructure.
PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.