Customer Solutions Architect, Amazon Connect
Remote regions
USBenefits
Unlimited PTO
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Client Engagement and Pre-Sales:
- Provide technical thought leadership and serve as a trusted advisor to customer executives.
- Lead deep dive architecture and design sessions focused on Amazon Connect.
- Author proposals, solution designs, and statements of work.
Solution Design and Architecture:
- Design comprehensive customer experience solutions leveraging AWS services.
- Create detailed technical specifications and architecture documents.
- Integrate AI and machine learning capabilities into contact center solutions.
Evangelism and Thought Leadership:
- Educate clients and internal teams on Amazon Connect capabilities.
- Contribute to blogs, white papers, webinars, and presentations.
- Stay current with AWS service updates and industry trends.
Caylent
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They are a fully remote global company with employees in Canada, the United States, and Latin America, celebrating culture and fostering technological curiosity.