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Responsibilities:
- Serve as the subject matter expert on modern CCaaS and CX platforms.
- Create detailed project estimates including costs, timelines, and resource needs.
- Develop complete solution designs covering telephony architecture, omnichannel routing, and security.
Qualifications:
- 10+ years of experience selling products and services within CX/Contact Center ecosystems.
- 5+ years of professional services experience with Genesys Cloud and at least one other CCaaS product.
- Experience with cloud platforms such as GCP and/or AWS.
Additional Information:
- Enjoy competitive pay and benefits, including health insurance and a relocation program.
- Benefit from a work from anywhere culture and a growth mindset with professional development opportunities.
- Join a welcoming multicultural environment with global impact and social sustainability values.
Miratech
Miratech helps visionaries change the world as a global IT services and consulting company. With nearly 1000 full-time professionals and a culture of Relentless Performance, they achieve over 99% project success and 25% annual growth.