Design, develop, and maintain RESTful APIs to support frontend applications and enterprise integrations.
Develop and maintain Python-based AWS Lambda functions and optimize Amazon Connect contact flows.
Collaborate with cross-functional teams and Amazon Professional Services to deliver secure, scalable cloud solutions.
Miratech is a global IT services and consulting company that helps visionaries change the world by bringing together enterprise and start-up innovation. They retain nearly 1000 full-time professionals with a culture of Relentless Performance and a 99% project success rate.
Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Develop custom widgets and integrate with CRM platforms like Salesforce and ServiceNow.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1000 full-time professionals and a 99% project success rate, they have a culture of Relentless Performance and operate in 25 countries across 5 continents.
Be the subject matter expert in AWS and Amazon Connect-based solutions during customer conversations.
Design innovative solutions based on customer needs and lead technical discovery in the sales cycle.
Contribute to and leverage TTEC's Solution Frameworks while building relationships with AWS and partner Solution Architects.
TTEC Digital pioneers customer experience solutions using technology, with over 1,800 employees. They value employee growth and have been certified as a Great Place to Work for 2024-2025.
Leverage expertise in CX, call center infrastructure, and automation to deliver AI solutions to enterprise contact centers.
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs integrated with chat or phone platforms.
Collaborate with Customer Success and engineering teams to remove technical barriers and drive value for customers.
Cresta provides an AI platform that optimizes customer experience through conversational agents, real-time augmentation, and conversation intelligence. Having raised over $270 million from top investors like a16z, Greylock, and Sequoia, the company fosters an innovative culture led by AI experts from Stanford and Google.
Serve as core delivery role within AWS Managed Services, ensuring stability and performance of client contact center platforms.
Provide 24x7 operational support, incident response, and technical troubleshooting for Amazon Connect and supporting AWS services.
Proactively monitor environments, execute configuration changes, and contribute to documentation and continuous improvement.
TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience (CX). The company has 1,800+ employees and has been awarded Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
Lead and grow a team of contact center architects, developers, and consultants for Amazon Connect transformations.
Serve as strategic advisor for customers' contact center modernization, guiding migrations from legacy platforms.
Oversee solution delivery, ensuring quality, scalability, and security while contributing to practice growth.
NeuraFlash, Part of Accenture, redefines business through AI and technologies like Agentforce, integrating Salesforce Einstein and Amazon Connect to revolutionize customer experiences. As a trusted leader with Salesforce's #1 partner for Agentforce, we foster a culture of collaboration, innovation, and celebration among a remote and hybrid team.
Design and develop AI-powered automation solutions using AWS Bedrock and build orchestrated AI agents for IT help desk workflows.
Implement integrations with enterprise platforms via REST APIs and build serverless applications using AWS Lambda and Step Functions.
Participate in architecture discussions, collaborate with engineering teams, and continuously improve AI agent performance.
Oowlish is a rapidly expanding software development company in Latin America that creates pioneering digital solutions for premier clients in the United States and Europe. It is certified as a Great Place to Work and offers a nurturing environment with opportunities for professional growth and international impact.
Design and deploy scalable AWS-based applications using services like EC2, Lambda, and S3.
Build ETL workflows and implement CI/CD pipelines with AWS tools.
Ensure security best practices and optimize performance using CloudWatch.
Mind Computing provides IT solutions and supports government agencies like the Department of Veterans Affairs. They foster a remote-friendly culture with opportunities for training and growth.
Partner with AWS Field Sellers and TTEC Digital leadership to define target accounts, build structured lists, and execute multi-channel prospecting campaigns including email, phone, and social outreach.
Use tools like LinkedIn Sales Navigator and ZoomInfo to identify key decision-makers, develop personalized outreach, and qualify opportunities to set meetings for field sellers.
Maintain regular cadence with AWS and internal teams, stay current on AWS offerings like Amazon Connect, and accurately track activities in CRM and AWS tools.
TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experiences. The company has 1,800+ employees and its parent company, TTEC Holdings, has been awarded the Great Place To Work certification for 2024-2025.
Provide front-line technical support for a large enterprise IT environment, answering and resolving incoming service desk contacts via voice and digital channels using Amazon Connect and Salesforce Service Cloud Voice.
Document incidents and requests accurately, escalate per defined ITSM procedures, and meet service-level targets for response, resolution, and customer satisfaction.
Contribute to knowledge base articles and continuous improvement of support processes, following ITIL-aligned processes for incident, request, and escalation management.
FormativGroup operates within the critical middle layer of business technology, connecting infrastructure to business processes for the middle market. They employ specialists with deep technical expertise across cloud architecture, system integration, AI, and data strategy to unify fragmented systems.
Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.
Lead discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio.
Deliver customized, high-impact demos and presentations that paint a vision of exceptional customer experience.
Design and execute proof-of-value demonstrations that accelerate deal velocity and demonstrate real-world value.
NiCE delivers AI-first customer experience platforms, combining Generative and Conversational AI to power Agentic AI for enterprise brands. With over 8,500 employees across 30+ countries, NiCE serves 25,000+ global businesses including 85 of the Fortune 100, and is an innovation powerhouse in AI and cloud.
Build and maintain backend cloud services for Tile and other connected devices, including telemetry ingest and state management.
Own well-defined features and designs, collaborating with firmware, mobile, and platform teams.
Use AI-native engineering practices daily, including AI coding assistants for coding, testing, and debugging.
Life360’s mission is to keep people close to the ones they love through a mobile app, Tile tracking devices, and Pet GPS tracker. With about 97.8 million monthly active users and over 500 remote-first employees, we’ve become a household name for families and friends.