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Role Overview:
- You will close the gap between solution acquisition and value realization by translating operational requirements into production-grade agentic AI experiences.
- This is a technical deployment role within strategic customer accounts, operating cross-functionally with Product, Engineering, and Support.
Key Responsibilities:
- Conduct customer discovery and workflow analysis to prioritize high value AI automation use cases.
- Design and implement multi-turn agent workflows, prompt chains, retrieval pipelines, and live-agent handoff rules.
- Deploy monitoring and evaluation frameworks to continuously optimize agent performance.
Qualifications:
- 8+ years in a customer-facing technical role like Solutions Architecture or Forward Deployed Engineering.
- Proficiency with LLMs, RAG, vector databases, and agent orchestration frameworks.
- Ability to communicate across technical and executive audiences and operate independently in fast-paced environments.
RingCentral
RingCentral is a leading provider of business cloud communications and contact center solutions, with $2.6 billion annual revenue and a $93 billion market opportunity. The company has a diverse, inclusive culture recognized as a Best Place to Work by Glassdoor and holds offices worldwide.