Lead and grow a team of contact center architects, developers, and consultants for Amazon Connect transformations.
Serve as strategic advisor for customers' contact center modernization, guiding migrations from legacy platforms.
Oversee solution delivery, ensuring quality, scalability, and security while contributing to practice growth.
NeuraFlash, Part of Accenture, redefines business through AI and technologies like Agentforce, integrating Salesforce Einstein and Amazon Connect to revolutionize customer experiences. As a trusted leader with Salesforce's #1 partner for Agentforce, we foster a culture of collaboration, innovation, and celebration among a remote and hybrid team.
Lead and manage daily performance of assigned frontline teams, ensuring adherence to quality, productivity, and service standards.
Analyze key operational metrics and trends to identify risks and improvement opportunities.
Foster employee growth through structured coaching, mentoring, and ongoing performance feedback.
Carenet Health is a healthcare services company that provides patient engagement and care coordination solutions. The company operates with a focus on delivering a seamless member experience through its BPO operations, though specific size and culture details are not provided.
Oversee cloud engagement operations and lead a team of Cloud Engagement Consultants to ensure effective communication and service delivery.
Manage the AI-driven knowledge base and communication strategies for cloud services, enhancing stakeholder experience and transparency.
Drive cross-functional collaboration and process standardization to improve efficiency and scalability across cloud operations.
Unit4 provides innovative enterprise and business software solutions for service organizations, empowering people with self-driving ERP software. It is a fast-paced, high-growth company with a people-centric culture built on trust and autonomy.
Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Develop custom widgets and integrate with CRM platforms like Salesforce and ServiceNow.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1000 full-time professionals and a 99% project success rate, they have a culture of Relentless Performance and operate in 25 countries across 5 continents.
Guide clients by presenting options, discerning trade-offs, and providing recommendations.
Rapidly prototype, test, build, deliver, and measure the success of solutions.
Manage client relationships and track progress on work while keeping the team and clients updated.
Go Nimbly is a global thought leader in the RevOps space, building a badass brand through innovative work by individuals with growth mindsets. We are a fully remote company with a dynamic team that values collaboration, employee development, and annual offsites.
Manage inbox for Contact Center inquiries including same-day schedule changes and absence management.
Perform intraday management to optimize coverage and adjust schedules in real-time for key performance indicators.
Collect and analyze staffing data to identify trends and recommend improvements for workforce optimization.
Trupanion is a leading provider of medical insurance for cats and dogs in North America. The company offers a collaborative, casual, and pet-friendly environment.
Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies to deliver scalable customer engagement solutions.
Integrate AWS Lambda, DynamoDB, S3, and other services with CRM platforms, third-party APIs, and conversational AI like Google Dialogflow CX.
Collaborate with cross-functional teams and support CI/CD automation using Terraform, CloudFormation, and version control tools.
Miratech is a global IT services and consulting company that partners with enterprises and startups to drive digital transformation. With nearly 1000 full-time professionals operating in 25 countries across 5 continents, the company boasts a 99% project success rate and over 25% annual growth, fostering a culture of relentless performance and innovation.
Lead and develop a team of 10–12 operations professionals in a fully remote environment.
Oversee operational execution, process optimization, and implementation of new programs.
Drive talent management, compliance, and cross-functional project coordination.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient, fair recruitment processes and support a diverse range of job opportunities.
Administer and optimize contact center technology platforms, including Service Cloud Voice, AWS telephony, and Calabrio workforce management.
Source, analyze, and interpret data to identify trends, create forecasts, and provide actionable insights for leadership.
Track and report department, team, and individual performance across telephone, email, chat, and fax channels.
Lifeway is a Christian ministry focused on making disciples of Jesus Christ through resources and services. It has a strong Work from Anywhere culture, headquartered in Nashville, TN, and emphasizes community with regular team gatherings.
Design, configure, and maintain Cisco Webex UC environments including Webex Calling, Contact Center, and Connect using Control Hub.
Provide Tier 3 escalation support for complex troubleshooting across call quality, connectivity, provisioning, and system integration issues.
Mentor junior engineers and contribute to UC strategy, roadmap development, and continuous service improvement.
Jobgether is a platform that uses AI-powered matching to connect candidates with jobs. They operate with a small team focused on streamlining the hiring process through technology.
Own day-to-day workforce management across voice and chat support channels, including forecasting, scheduling, and real-time queue management.
Make daily adjustments to Zendesk triggers, automations, and Intercom routing to optimize ticket flow and agent workloads.
Monitor AI chatbot performance daily, adjust forecasts based on deflection trends, and report KPIs like SLA adherence and occupancy.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter and grow faster. Founded in 2017 in Houston, the company has grown from a single shop's vision to the industry's leading solution, fostering a culture of transparency, integrity, and innovation.
Optimize global workforce management for pro phone teams and drive strategic improvements to tools and platforms.
Develop staffing forecasts from finance projections and volume trends, and enhance reporting with data and analytics.
Serve as escalation point for production challenges and lead projects to address recurring bottlenecks.
Angi powers the home services industry, connecting homeowners with skilled pros and pros with winnable work. Founded in 1995, the global company has 9 brands in 8 countries and employees worldwide.
Oversee the development and continuous improvement of Quality Assurance and Training programs within Channel Services.
Foster a positive, professional, and engaging work environment that encourages collaboration and excellence.
Serve as a subject matter expert in credit union policies and member interaction channels to align quality standards with strategic goals.
Peak Credit Union is a financial institution focused on member service and community engagement. They deliver a respectful, professional culture and emphasize employee engagement and development.
Design, develop, and maintain RESTful APIs to support frontend applications and enterprise integrations.
Develop and maintain Python-based AWS Lambda functions and optimize Amazon Connect contact flows.
Collaborate with cross-functional teams and Amazon Professional Services to deliver secure, scalable cloud solutions.
Miratech is a global IT services and consulting company that helps visionaries change the world by bringing together enterprise and start-up innovation. They retain nearly 1000 full-time professionals with a culture of Relentless Performance and a 99% project success rate.
Own the design, architecture, and maintenance of support dashboards spanning voice, chat, AI, and agent performance.
Lead and develop the workforce management function, including forecasting, scheduling, and capacity planning.
Own the QA program end-to-end, including scorecard design, calibration, and sampling methodology.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.
Develop and maintain workforce forecasts, schedules, and real-time queue management.
Monitor AI-assisted support tools and analyze workforce metrics.
Partner with support leaders to improve operational strategies and staffing.
Our partner is a fast-paced customer support operation that leverages data-driven insights and AI tools to optimize service levels. They operate in a remote-first environment with a collaborative, supportive team culture.
Lead a global, multi-region customer support organization with full ownership of key performance metrics.
Drive the adoption of AI-assisted support solutions while ensuring personalized customer interactions.
Develop and coach managers across multiple time zones, fostering a culture of accountability and continuous improvement.
The company is a fast-growing technology environment in the hospitality industry. It fosters a remote-first, inclusive, and collaborative culture with a globally distributed team.
Lead the strategy and performance of a high-impact client support organization serving the healthcare technology sector, focusing on operational excellence and customer advocacy.
Oversee day-to-day support operations, optimize KPIs including customer satisfaction, response times, and backlog management, and drive organizational transformation through AI adoption and automation.
Mentor managers, develop future leaders, and collaborate with Product, Engineering, and Customer Success to improve product quality and deliver seamless customer experiences.
Our partner is a healthcare technology company serving the sector with innovative SaaS solutions. They operate in a remote-first environment and foster a collaborative, innovation-focused culture supporting professional growth.
Own operational performance, optimizing clinical and administrative workflows to ensure high-quality patient care.
Leverage technology and AI to enhance operations, patient experience, and drive growth across markets and payer networks.
Collaborate closely with executive leadership to align operations with clinical objectives and company strategy.
Synapticure is a mission-driven digital health and life sciences company transforming care for those with neurodegenerative diseases. The company is remote-first, founded by patients and caregivers, and operates a dual-engine clinical and research platform.
Define and execute the long-term growth strategy for Managed Services, driving revenue, profitability, and customer success.
Build, lead, and scale Managed Services as a dedicated business area with operational excellence and commercial frameworks.
Own end-to-end customer lifecycle from conversion to renewal, aligning with enterprise sales and stakeholder engagement.
Miratech helps visionaries change the world through global IT services and consulting, driving digital transformation for large enterprises. With nearly 1000 professionals across 25+ countries and a 99% project success rate, we foster a culture of relentless performance and over 25% annual growth.