Cloud Engagement Operations Manager
Remote regions
GlobalBenefits
Unlimited PTO
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Written Communication
Key Responsibilities:
- Lead the Cloud Engagement function, managing team performance and service delivery.
- Own communication strategy and knowledge base, ensuring clarity and compliance.
- Drive continuous improvement through metrics, feedback, and process standardization.
Qualifications:
- Proven experience in Customer Support or Cloud Operations within a SaaS environment.
- Strong leadership and stakeholder management skills.
- Familiarity with ServiceNow and knowledge management platforms.
What We Offer:
- A culture built on trust with uncapped time off and remote working.
- Global Wellbeing Days and sustainability initiatives like Act4Good.
- Inclusive environment supported by Employee Resource Groups.
Unit4
Unit4 provides innovative enterprise and business software solutions for service organizations, empowering people with self-driving ERP software. It is a fast-paced, high-growth company with a people-centric culture built on trust and autonomy.