Cloud Engagement Operations Manager

Unit4

Remote regions

Global

Benefits

Unlimited PTO

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Key Responsibilities:

  • Lead the Cloud Engagement function, managing team performance and service delivery.
  • Own communication strategy and knowledge base, ensuring clarity and compliance.
  • Drive continuous improvement through metrics, feedback, and process standardization.

Qualifications:

  • Proven experience in Customer Support or Cloud Operations within a SaaS environment.
  • Strong leadership and stakeholder management skills.
  • Familiarity with ServiceNow and knowledge management platforms.

What We Offer:

  • A culture built on trust with uncapped time off and remote working.
  • Global Wellbeing Days and sustainability initiatives like Act4Good.
  • Inclusive environment supported by Employee Resource Groups.

Unit4

Unit4 provides innovative enterprise and business software solutions for service organizations, empowering people with self-driving ERP software. It is a fast-paced, high-growth company with a people-centric culture built on trust and autonomy.

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